Resolving "Sparkbooth.exe has encountered a problem"

Make sure you are running the latest version of Sparkbooth. You can download and install the latest version at http://sparkbooth.com/download

On some Windows computers, starting Sparkbooth will result in an error dialog saying "Sparkbooth.exe has encountered a problem". There is an Adobe AIR bug involving the Bluetooth system. To check if this is your issue:

  1. Does the file C:\Program Files (x86)\Intel\Bluetooth\vdpsrc.dll or C:\Program Files\Motorola\Bluetooth\vdpsrc.dll exist on your computer?
  2. If it does, rename the file vdpsrc.dll to _vdpsrc.dll
  3. Restart the computer, and see if Sparkbooth is able to start up

Some Windows laptops have built-in webcams with incompatible Adobe AIR/Flash drivers. In this case, you will see the "Sparkbooth.exe has encountered a problem" error when starting Sparkbooth or opening Camera settings. If you have an USB webcam you can use instead, try:

  1. Install Adobe AIR runtime if it is not already installed
  2. Install and run Sparkbooth Camera Lock app
  3. Select the USB webcam from the drop down list and press the Set button
  4. Start Sparkbooth and see if this resolves the issue