photo album

photobooth.makarska's Avatar

photobooth.makarska

14 Sep, 2020 06:54 PM

Hi, i have problem with photo album. i use option to save picture in folders, and its work perfect, till few mounth ago. After that all pictures disappear. folders everything. Didnt erase, nothing, just disappear after couple of days. picture are there day or two and after that just disappear.

  1. Support Staff 1 Posted by John Wu on 14 Sep, 2020 06:59 PM

    John Wu's Avatar

    Can you send a screenshot of the saving settings? Go to Settings (press
    ctrl-1 to display) > Saving

  2. 2 Posted by photobooth.maka... on 14 Sep, 2020 07:50 PM

    photobooth.makarska's Avatar

    [image: image.png]

    pon, 14. ruj 2020. u 20:59 John Wu <[email blocked]>
    napisao je:

  3. 3 Posted by photobooth.maka... on 14 Sep, 2020 07:56 PM

    photobooth.makarska's Avatar

    for folder this is message
    [image: image.png]

    pon, 14. ruj 2020. u 21:50 Photo Booth Makarska <
    [email blocked]> napisao je:

  4. Support Staff 4 Posted by John Wu on 14 Sep, 2020 08:02 PM

    John Wu's Avatar

    You have date subfolders enabled, so it will create a new folder each day.
    You need to go up one folder and into the date folder for the day of
    the event

  5. 5 Posted by photobooth.maka... on 14 Sep, 2020 08:23 PM

    photobooth.makarska's Avatar

    I use your product almost 2 years. But this problem appear after last
    update few mounts ago... last picture what i take are also gone a
    didnt have after that new event...Everytime i open app all picture are
    erased!
    [image: image.png]

    pon, 14. ruj 2020. u 22:02 John Wu <[email blocked]>
    napisao je:

  6. Support Staff 6 Posted by John Wu on 14 Sep, 2020 08:26 PM

    John Wu's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    screen?
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

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