Request Help via SKYPE with Joe

Post your Help requests here to schedule a Skype call with Joe. If you want a live one on one help session, this is where you should post your requests. NOTE: I (Joe Connell) only speak English, so you will need to also speak English for us to connect and talk via Skype. If you do not have Skype, it is FREE at for internet calls computer to computer. This is the best way to learn where I can share my screen and show you how to .... what ever it is related to the software or creating custom layouts.

My Skype user name is ccuvideo just send a Contact Request in Skype and you will be added to the Contact list

Title State Replies Latest Post
issam's Avatar

Trial version for Mac

open 2 30 Oct, 2019 05:21 PM by John Wu
Ronald Perumal 's Avatar

Software issue

open 1 02 Oct, 2019 11:11 AM by Rob (ZCZ)
Ronald Perumal 's Avatar

how do you run the anit virus

resolved 0 02 Oct, 2019 05:45 AM by Ronald Perumal
andyhchacon's Avatar

Flash delay after on screen click

resolved 6 03 Sep, 2019 11:54 PM by Joe Connell
Pedro Hernandez's Avatar

Ayuda con sparkbooth

resolved 1 05 Jul, 2019 05:53 PM by John Wu
Leobardo Salgado's Avatar

need another activstion on another device

resolved 1 28 Jun, 2019 06:24 PM by John Wu
Jessy's Avatar

Photo strip AND 6x4

resolved 5 26 Jun, 2019 01:54 PM by Jessy
lacabinaeventi's Avatar


resolved 1 13 Jun, 2019 02:43 PM by Joe Connell
marcovoch's Avatar

enviar gif por correo

resolved 1 20 May, 2019 04:28 PM by John Wu
info's Avatar

lag between flash going off and photos being taken on touch screen view - clients move too early as a result

resolved 2 05 Mar, 2019 01:07 AM by Joe Connell
Susan Jimenez's Avatar

My custom design was put in wrong

resolved 15 02 Mar, 2019 08:46 PM by whosmaldo
Toriarn Weldon's Avatar

refund on two activation

resolved 1 01 Feb, 2019 02:01 AM by John Wu
gonzalo's Avatar

licence fail

resolved 7 01 Feb, 2019 12:56 AM by msanchez
Francisco Soto's Avatar

problem with photo

resolved 15 20 Jan, 2019 01:51 AM by Francisco
Terri 's Avatar


resolved 0 28 Nov, 2018 03:33 PM by Terri
robsonfxavier's Avatar

Saving half photo

resolved 4 03 Nov, 2018 10:24 AM by robsonfxavier
Brooklyn freeman 's Avatar


resolved 3 12 Oct, 2018 07:27 PM by Joe Connell
brooklyn 's Avatar


resolved 2 04 Oct, 2018 06:48 PM by Joe Connell
Ron's Avatar

Ipad question

resolved 2 22 Aug, 2018 07:43 PM by Joe Connell
Leonardo's Avatar


resolved 4 21 Jul, 2018 06:08 PM by Kaptured
Mariana Veloso's Avatar

Need help with sparkbooth 4

resolved 2 06 Jun, 2018 06:15 PM by Jorge Oliva
rosario's Avatar

taking photos + logo

resolved 4 25 May, 2018 01:06 AM by Joe Connell
carlos's Avatar

licencia premium

resolved 1 16 Mar, 2018 03:47 PM by John Wu
gao_09_1's Avatar

Recuadro en las fotos

resolved 11 26 Feb, 2018 07:57 PM by Jorge Oliva
Emma's Avatar

Can't input licence code

resolved 2 05 Jan, 2018 06:17 PM by Joe Connell
emma wootton's Avatar

purchase and no lisence code sent

resolved 6 04 Jan, 2018 06:34 PM by Emma Wootton
chuck cerda's Avatar


resolved 7 18 Dec, 2017 04:41 PM by Jorge Oliva
ontimeas1's Avatar

phone call for setup

resolved 4 01 Sep, 2017 07:16 AM by ontimeas1
Lizette mata's Avatar


resolved 12 04 Mar, 2017 04:47 PM by Joe Connell
natael's Avatar

Pay Pal donĀ“t let me pay!

resolved 6 21 Feb, 2017 02:19 PM by Jorge Oliva

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