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can i purchase now ?

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mark perez

10 Feb, 2023 02:57 PM

hi if i pay now, can i get the license immediately. TIA

1. Support Staff 1 Posted by John on 10 Feb, 2023 03:03 PM

   

   When you complete the purchase, the license is emailed to you immediately

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2. Support Staff 2 Posted by Jorge Oliva on 10 Feb, 2023 03:03 PM

   

   Yes after your payment is processed the license key will go out to the registered email immediately

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3. 3 Posted by mark perez on 10 Feb, 2023 05:00 PM

   

   hi Jorge

   i cannot connect may cannon on the software please help, i have Canon 7d

   BR

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4. Support Staff 4 Posted by Joe Connell on 10 Feb, 2023 05:07 PM

   

   Did you make sure the camera is connected and ON before opening the software?

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5. 5 Posted by mark perez on 10 Feb, 2023 05:11 PM

   

   yes, please help, i have an event tomorrow

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6. Support Staff 6 Posted by Joe Connell on 10 Feb, 2023 05:14 PM

   

   Did you select the Canon camera in the camera settings Ctrl+3 ?

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7. 7 Posted by mark perez on 10 Feb, 2023 05:24 PM

   

   yes i tried that but theres no option for canon. can you call for faster
   solutions, TIA

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8. Support Staff 8 Posted by Jorge Oliva on 10 Feb, 2023 05:26 PM

   

   Did you download the canon 7D drivers

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9. 9 Posted by mark perez on 10 Feb, 2023 05:31 PM

   

   not yet, i will get back to you

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10. 10 Posted by mark perez on 10 Feb, 2023 05:41 PM

    

    there are no drivers for canon 7d

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11. Support Staff 11 Posted by Jorge Oliva on 10 Feb, 2023 05:52 PM

    

    Yes there is.
    https://www.usa.canon.com/support/p/eos-7d

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12. Support Staff 12 Posted by Jorge Oliva on 10 Feb, 2023 05:55 PM

    

    see image

    • canon_drivers.png 158 KB
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13. Support Staff 13 Posted by Joe Connell on 10 Feb, 2023 05:57 PM

    

    OK, check in the computers Devices and Printers
    to see if this camera is installed properly.
    If it does not show in the Devices and Printers,
    you did not install the camera.

    You need to turn off the camera, disconnect it and
    close the Sparkbooth software...
    then Connect the camera to the computer,
    turn it on and check the Devices and Printers
    to see if it has installed....
    if it is not there, you need to go to the Canon web site
    and look for the Drivers for your 7D camera and
    download them to instll it correctly.

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14. Support Staff 14 Posted by John on 10 Feb, 2023 07:15 PM

    

    You downloaded and installed the webcam. You need to download the DSLR
    version from
    https://sparkbooth.com/en/dslr/

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15. Support Staff 15 Posted by Jorge Oliva on 10 Feb, 2023 09:18 PM

    

    After you finish downloading the drivers and want to get started this is a good video on how to set up a DSLR even if its another software it still works with spark booth
    https://www.youtube.com/watch?v=zjEmM0cNKHs&index=2&list=PL...

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16. 16 Posted by mark perez on 13 Feb, 2023 02:18 AM

    

    Thank team for the support i have my first successful event last feb 11, 5
    hrs of non stop standing. hahaha tired but fulfilling!

    BR,
    MARK

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17. Support Staff 17 Posted by Joe Connell on 13 Feb, 2023 02:51 AM

    

    Mark,

    It is good to hear you did well for your event Feb 11th
    Let us know if you need anything, we are here to help.

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18. 18 Posted by mark perez on 13 Feb, 2023 07:04 AM

    

    can i use my license in macbook pro?

    BR

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19. Support Staff 19 Posted by Jorge Oliva on 13 Feb, 2023 11:46 AM

    

    Only Sparkbooth DSLR for Nikon runs on MacOS. If you need Canon, you can
    use a virtual machine like VMWare or Parallels Desktop to run Sparkbooth
    DSLR for Canon on a Mac

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20. John closed this discussion on 27 Mar, 2023 02:27 PM.