i cant validate mi licence

ferpastorr's Avatar

ferpastorr

31 Oct, 2021 09:50 PM

i cant open mi program

  1. Support Staff 1 Posted by John on 31 Oct, 2021 10:04 PM

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    What happens exactly? Does it show an error? If so, please send a
    screenshot

  2. 2 Posted by ferpastorr on 03 Nov, 2021 10:48 PM

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    Debes validar tu licencia después de actualizar. Conéctate a internet y reinicia la aplicación para validar la licencia o no podrás seguir usando la aplicación.

    Si ya te has conectado...Comprueba tu conexión a internet, antivirus o firewall y reinicia la aplicación para volver a intentarlo. Comprueba si Internet Explorer está en modo "Trabajar sin conexión". Abre IE y entra en una página, abre el menú Archivo y deselecciona "Trabajar sin conexión"

  3. 3 Posted by ferpastorr on 03 Nov, 2021 10:49 PM

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    i ll already do that they ask

  4. Support Staff 4 Posted by Jorge Oliva on 03 Nov, 2021 11:50 PM

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    Vemos que ya activó su licencia. no entiendo lo que quieres decir.

  5. Support Staff 5 Posted by John on 04 Nov, 2021 12:36 AM

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    Try running through all the Windows updates and install Internet Explorer
    11

  6. 6 Posted by ferpastorr on 05 Nov, 2021 12:37 AM

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    the problem looks like its in the security may its blocking explorer i cant run Exp 11 even i cant update win

  7. Support Staff 7 Posted by John on 05 Nov, 2021 01:00 AM

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    Sorry, I do not know how to fix that. I recommend Googling to see how to
    install Internet Explorer 11 and running Windows update.

  8. 8 Posted by ferpastorr on 05 Nov, 2021 02:00 AM

    ferpastorr's Avatar

    Your license could not be validated. Please check your internet connection, antivirus, or firewall and then restart this application to try again. Also check if Internet Explorer is in 'Offline mode'. Open IE and try to go to a website, or open the File menu, and uncheck the 'Work Offline' option.

  9. Support Staff 9 Posted by John on 05 Nov, 2021 02:15 AM

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    As I mentioned before. You need to run all the Windows updates and
    install Internet Explorer 11. Once you have done that, it should be
    able to connect to the licensing server.

  10. 10 Posted by ferpastorr on 06 Nov, 2021 12:56 AM

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    i cant run updates im working with win 7 there a problem that? why i so complicated i have 2 partys that i missed im depend of that money , i was working ok until this .

  11. Support Staff 11 Posted by John on 06 Nov, 2021 01:02 AM

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    Then you need to figure out why Windows 7 is not installing updates. Or try
    re-installing Windows 7

  12. John closed this discussion on 13 Nov, 2021 06:55 PM.

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