Seleccionando configuracion (Ctrl+1) el programa permanece cargando sin responder a ningún comando. Selecting configuration (Ctrl + 1) the program continues loading without responding to any command.

Joaquín's Avatar

Joaquín

16 Feb, 2020 09:25 PM

Repentinamente mientras editaba una plantilla en el software, el programa se quedó pegado, a continuación lo cerré y al abrirlo nuevamente y seleccionar configuración (Ctrl+1) sólo me mostraba "Cargando" durante horas sin respuesta y sin poder hacer nada hasta la fecha.
Compré otra licencia por 159USD y el problema se repitió. No obstante eso, instalé el programa en dos computadores:
ASUS Windows 10, 8 GB RAM, intel pentium gold
Lenovo windows 7, 8 GB RAM, intel i3

Agradecería que pudieses contactarme y poder solucioanrme este problema, ya que es mi única fuente de ingreso.

Atentamente,

Joaquín Vignolo
Vanguardia Producciones SPA, Chile

Suddenly while editing a template in the software, the program got stuck, then I closed it and when opening it again and selecting settings (Ctrl + 1) it only showed me "Loading" for hours without response and unable to do anything to date.
I bought another license for 159USD and the problem was repeated. However, I installed the program on two computers:
ASUS Windows 10, 8 GB RAM, intel pentium gold
Lenovo windows 7, 8 GB RAM, intel i3

I would be grateful if you could contact me and be able to solve this problem, since it is my only source of income.

Sincerely,

Joaquín Vignolo
Vanguardia Producciones SPA, Chile

  1. Support Staff 1 Posted by Jorge Oliva on 16 Feb, 2020 11:52 PM

    Jorge Oliva's Avatar
  2. John Wu closed this discussion on 04 Jun, 2020 03:14 PM.

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