Knowledge Base / Troubleshooting

20 articles in the Troubleshooting section in our Knowledge Base.

• Troubleshooting Checklist

  First published October 12, 2020. Updated: December 06, 2020

• No Internet Connection

  First published October 06, 2014. Updated: October 31, 2022

• Sparkbooth Freezes After Pressing Start

  First published May 04, 2010. Updated: July 09, 2013

• Resolving "Sparkbooth.exe has encountered a problem"

  First published May 02, 2012. Updated: September 19, 2020

• Resolving Application Crashes and Freezing

  First published October 02, 2010. Updated: March 27, 2019

• Slow or jumpy image on monitor or voice

  First published April 12, 2012. Updated: February 06, 2013

• Cannot Access Settings

  First published December 07, 2012. Updated: October 01, 2013

• General Troubleshooting

  First published February 17, 2011. Updated: February 06, 2013

• When Button or Spacebar Pressed, Printing Stops

  First published April 12, 2012. Updated: March 20, 2014

• On Screen Text Flashing

  First published December 06, 2013. Updated: December 09, 2013

• Showing Prompt Buttons

  First published March 22, 2014. Updated: March 22, 2014

• Forgot lock password

  First published December 04, 2014. Updated: September 21, 2021

• Backup and Reset Settings

  First published May 04, 2015. Updated: December 01, 2018

• Remote Support

  First published September 17, 2015. Updated: March 10, 2023

• Incorrect Clock Error

  First published January 23, 2016. Updated: January 23, 2016

• Security certificate dialog

  First published March 09, 2017. Updated: March 09, 2017

• Crashing Selecting Cameras

  First published June 17, 2018. Updated: February 19, 2019

• Preview Photo Layout Not Working

  First published April 22, 2021. Updated: April 28, 2021

• Emoji and Dictation Pops Up

  First published May 18, 2022. Updated: May 18, 2022

• Pressing E and D brings up Emojis and Dictation on Mac

  First published August 12, 2023. Updated: August 13, 2023