PROBLEMAS CON LIVE VIEW

john's Avatar

john

13 Jun, 2022 12:15 PM

Hola estamos teniendo problemas con el programa, estábamos en un evento y nos apareció este problema que no hemos podido solucionar. Todo iba bien hasta que el programa no responde y nos sale este mensaje, Hemos configurado la cámara desbloqueando el live view para que siempre este activa y en el programa igual y sigue dando este error. Necesitamos ayuda porque tenemos Eventos y no queremos que nos vuelva a ocurrir ya que tira por tierra todo nuestro trabajo. Muchas gracias!
Hello, we are having problems with the program, we were at an event and this problem appeared that we have not been able to solve. Everything was going fine until the program does not respond and we get this message, We have configured the camera unlocking the live view so that it is always active and in the same program and it continues to give this error. We need help because we have Events and we don't want it to happen to us again since it ruins all our work. Thank!!

  1. Support Staff 1 Posted by Joe Connell on 13 Jun, 2022 12:36 PM

    Joe Connell's Avatar

    A DSLR camera is not built to be on for extended periods of time and
    it will shut down to prevent over heating. Even when you Turn Off Auto Shut down...
    it is not a software issue.

    You need to have small fans in your box to keep the equiptment cool
    the camera will not be able to run for extended periods and it will
    shut down giving this message.

  2. 2 Posted by La Retratera Ph... on 13 Jun, 2022 03:09 PM

    La Retratera Photo's Avatar

    Pero no hemos tenido problema antes y ha salido ahora este error, también lo hemos probado con otra cámara y sigue dando el mismo error. La cámara la hemos configurado para que no se apague, no obstante cuando reiniciamos el programa funciona correctamente y despues la live view se queda parada aunque la camara esté activa. Hemos leido en el foro que no somos los único que le ha ocurrido esto. ¿Que cámara nos recomiendas para que no ocurra esto?

    Gracias
    ________________________________
    De: Joe Connell <[email blocked]>
    Enviado: lunes, 13 de junio de 2022 14:36
    Para: [email blocked] <[email blocked]>
    Asunto: Re: PROBLEMAS CON LIVE VIEW [Sparkbooth DSLR Questions #17924]

  3. Support Staff 3 Posted by John on 13 Jun, 2022 03:29 PM

    John's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    screen?
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

  4. John closed this discussion on 26 Jul, 2022 02:12 PM.

  5. La Retratera Photo re-opened this discussion on 28 Feb, 2023 06:33 PM

  6. 4 Posted by La Retratera Ph... on 28 Feb, 2023 06:33 PM

    La Retratera Photo's Avatar

    Buenas tardes

    He configurado el sistema para que genere un QR a la subida pero no sé genera.
    Adjunto foto del mensaje.

    Muchas gracias

    Un saludo,

    La retrateta

    ________________________________

  7. Support Staff 5 Posted by John on 01 Mar, 2023 03:16 AM

    John's Avatar

    It works with the services listed at
    https://sparkbooth.com/news/sparkbooth-71-released/
    After the photo is uploaded, the service returns an URL for the photo and
    we convert the URL to the QR code

  8. John closed this discussion on 27 Mar, 2023 02:28 PM.

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