Joe Connell on 21 May, 2022 11:49 AM
I suspect it is your camera shuting down.
DSLR cameras are not built to be on for long periods of time
and they will shut down to prevent over heating.
Even if you set it to NOT SHUT down, this is a built in
safety feature to prevent major camera damage.
It is not the Sparkbooth software causing this issue.
Jorge Oliva on 21 May, 2022 12:54 PM
Another issue is you have no ventilation in the photo booth for the camera and like joe says it will shut down if it overheats. I normally put a small fan inside my photo booth to keep the air moving around and help extract the heat.
@Joe, Jorge, we do have fans inside our photobooths and the camera never feels warm when the photobooth is stuck. On other events without crashes and in the full sun, the camera gets much hotter without issues. Are there any cameras that you recommend which would probably endure more?
I created a WeTransfer link because the file is too big: https://we.tl/t-wkqZbmMkXo This is an example of Sparkbooth freezing after tapping the screen right after a session ends. We're currently also testing other photobooth software which doesn't have this issue so I doubt it's the touchscreen 'getting confused' as Joe suggested.