printer setup

adiblum's Avatar

adiblum

20 Jul, 2021 04:05 PM

printer set up the red borders are visible
photo is not printed in the center
how so
thanks

best regards

adi

  1. Support Staff 1 Posted by Joe Connell on 20 Jul, 2021 04:24 PM

    Joe Connell's Avatar

    Hello Adi,

    I really need to know what version of the software
    that you purchased in order to be able to help you.

    If you are using the Trial version and have not made
    a purchase yet THAT IS OK just let me know
    and I will be able to help you.

  2. 2 Posted by adiblum on 20 Jul, 2021 05:04 PM

    adiblum's Avatar

    Hello

    I have version 7.0.99.
    i want to buy this version but i need to know if everything works i have an event on august 7th i hope that everything goes by then.
    Many Thanks
    best regards
    Adi

  3. 3 Posted by adiblum on 20 Jul, 2021 05:10 PM

    adiblum's Avatar

    you can access the system via teamviewer if necessary
    best regards

    adi

  4. Support Staff 4 Posted by Joe Connell on 20 Jul, 2021 05:57 PM

    Joe Connell's Avatar

    Start with your Printer Settings in Sparkbooth settings
    see attached - I hope I have your language correct
    Set yours like this page all set to center layout

    and in your PRINTER make sure it is also set for the prints to be CENTER

  5. Support Staff 5 Posted by Joe Connell on 20 Jul, 2021 05:58 PM

    Joe Connell's Avatar

    Then do another TEST print from the Printer Settings in Settings
    and show me a copy of what it prints

  6. 6 Posted by adiblum on 20 Jul, 2021 06:41 PM

    adiblum's Avatar

    hello I have now set the settings to 0 now the test is not good but the photo fits except below

    best regards

    adi

  7. Support Staff 7 Posted by Joe Connell on 20 Jul, 2021 07:30 PM

    Joe Connell's Avatar

    You need to move your text UP so it is not so close to the bottom
    see attached

    I always type each line separately so I can space them closer together
    most fonts space the next line too far away ... I do not like a large gap

  8. Support Staff 8 Posted by Joe Connell on 20 Jul, 2021 07:37 PM

    Joe Connell's Avatar

    this is how it should look when you do a session and it is printed

  9. Support Staff 9 Posted by Joe Connell on 20 Jul, 2021 07:40 PM

    Joe Connell's Avatar

    I can send you this layout and you could Import
    it to your Layout Editor and use it

    ONLY you have the Trial version and
    it doesn't have the Import/Export in it...

    NO, I am not saying you should purchase now...
    continue using the Trial version until you are
    100% Sure it does what you want

  10. John Wu closed this discussion on 01 Aug, 2021 06:58 PM.

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