Photos Turn White

ramazankrt93's Avatar

ramazankrt93

22 Apr, 2021 07:44 PM

Hi everyone!

After the camera takes a photo, a white area appears instead of the image. Why could it be?

  1. 1 Posted by ramazankrt93 on 22 Apr, 2021 07:48 PM

    ramazankrt93's Avatar

    like this

  2. 2 Posted by ramazankrt93 on 22 Apr, 2021 07:50 PM

    ramazankrt93's Avatar

    finally

  3. Support Staff 3 Posted by Joe Connell on 22 Apr, 2021 08:33 PM

    Joe Connell's Avatar

    Could be you have a Screen Overlay set that is white
    and that is covering the photo...

    Check in Settings > Photo booth > Screen overlays
    and make sure it is set to None
    see attached

  4. 4 Posted by ramazankrt93 on 22 Apr, 2021 08:43 PM

    ramazankrt93's Avatar

    no it's not :(

  5. Support Staff 5 Posted by Joe Connell on 22 Apr, 2021 08:46 PM

    Joe Connell's Avatar

    I did a test and that did not happen to cause this...
    Can you go in to the Settings > Photo layout > Layout Editor
    and Save/Export your layout and ZIP it and send me the Zip file
    to my email ccuvideo @ gmail . com (no spaces)

    Reason sending to my email is you may not be able to
    attach a ZIP file in this help forum

    I will review your layout and not give up until I get this corrected

  6. Support Staff 6 Posted by Joe Connell on 22 Apr, 2021 08:54 PM

    Joe Connell's Avatar

    NOTE you can attach a ZIP file in your reply here

  7. 7 Posted by ramazankrt93 on 22 Apr, 2021 08:57 PM

    ramazankrt93's Avatar

    here is the zip file. By the way if you want, you can connect the pc with teamviewer

  8. Support Staff 8 Posted by Joe Connell on 22 Apr, 2021 09:24 PM

    Joe Connell's Avatar

    OK... layout look fine...

    I prefer to use Skype... where we can talk and
    we both can share our screens.
    Skype is free to use computer to computer.
    www.skype.com we can connect and get this fixed

    Add me as a Contact using my email ccuvideo @ gmail . com (no spaces)
    and Skype will send me a Contact Request for me to accept...
    then I can call you in Skype.

    This one is strange... but I do have a few ideas
    and I should be able to correct it when we skype

  9. Support Staff 9 Posted by Jorge Oliva on 22 Apr, 2021 09:30 PM

    Jorge Oliva's Avatar

    This happened to me once in a event some pictures were fine others were white and we found that it was our Webcam. That's why we always carry a spare.

  10. 10 Posted by ramazankrt93 on 22 Apr, 2021 09:56 PM

    ramazankrt93's Avatar

    Thank You Joe, As you said, the problem was on camera. I called the staff working at the airport and we fixed the problem immediately.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac