Flash delay after on screen click

andyhchacon's Avatar


03 Sep, 2019 11:22 PM


I have seen this issue come up for a bunch of people and found a closed discussion by a user here:

Did you have a step by step to help solve the problem.

  1. Support Staff 1 Posted by John on 03 Sep, 2019 11:27 PM

    John's Avatar

    Are you referring to the flash on a DSLR camera?

  2. 2 Posted by andyhchacon on 03 Sep, 2019 11:32 PM

    andyhchacon's Avatar

    I use a Alien Bees B400 connected to a camera hot shoe. You get the countdown, then you see the screen go white to take the photo and the flash comes in 1-2 secs later to flash and then take the photo.

    It's been hurting the experience for the guests when they try to jump or hold a creative pose. I usually have to ask them to not move till the flash.

  3. Support Staff 3 Posted by Joe Connell on 03 Sep, 2019 11:36 PM

    Joe Connell's Avatar

    It would help if you provide use details
    of the issue YOU are having...

    1) Type and model camera you are using
    2) What is happening...
    3) Is the flash ON CAMERA or a slave unit?
    4) Are you using Manual settings on your camera?
    ... and anything else I have not thought of here.

    The issue that Edgar was having I had suggested
    we do a Skype call and maybe we could talk and
    share screens to see what the issue was and how to correct it.

    If that would help you let me know

  4. Support Staff 4 Posted by Joe Connell on 03 Sep, 2019 11:41 PM

    Joe Connell's Avatar

    My first thought is you are using Auto focus and
    that will cause the major delay with taking the photo.

    The software will send the command to TAKE the photo
    as soon as the count down reached 0... if you use Auto focus,
    the camera receives the command and THEN begins to Focus
    and take the photo with the flash going off when the camera
    actually does take the photo.
    This can be a 2-3-4-5 second time from command sent
    until the camera actually takes a photo.

  5. 5 Posted by andyhchacon on 03 Sep, 2019 11:49 PM

    andyhchacon's Avatar

    Thank you for the reply Joe!

    I will try these tonight and let you know if this fixed the problem or if we need to skype as suggested!

  6. Support Staff 6 Posted by Joe Connell on 03 Sep, 2019 11:54 PM

    Joe Connell's Avatar

    RE: Did you have a step by step to help solve the problem.

    Yes, do not use Auto focus with a DSLR camera...
    So how do you set it up so that all photos are in focus???

    Start when you do your first TEST session with the camera
    set in AF (AF on lens switch) and the person (you or a guest)
    is standing at the normal average spot in your booth...
    Start the session... as soon as the first photo is taken
    SWITCH the AF to MF

    This will lock that focus from the first Auto Focus photo
    and all your photos should now be set in the proper
    focus for your camera and flash to take the photo(s)
    as soon as the countdown command is received from the
    software with no delay...

    Also make sure your F stop setting is not too low
    that the Dept of Field* needs to help lock the focus.

  7. John closed this discussion on 30 Sep, 2019 10:37 PM.

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