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License Error

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bizonp88

13 Jan, 2022 06:24 PM

Buenas tardes, he realizado la compra de una licencia pero al momento de hacer el pago, me apareció un error (imagen adjuntada 1)
Envíe un e-mail pero no he recibido respuesta, me urge un poco.
Dejo una captura donde paypal me descontó el dinero de la compra (imagen adjuntada 2)
El correo utilizado en la compra es [email blocked]
Gracias de antemano

English Trasnlate.
Good afternoon, I have purchased a license but when making the payment, an error appeared (attached image 1)
I sent an e-mail but I have not received an answer, Its a bit urgent.
I leave a capture where paypal deducted the money from the purchase (attached image 2)
The email used in the purchase is [email blocked]
Thanks in advance

• fd64482e-d625-45d6-b69f-5e61c53437ff_(1).jpg 94 KB
• db965d7d-321f-4415-9f68-85e8abb7ded3_(1).jpg 50.4 KB

1. 1 Posted by bizonp88 on 13 Jan, 2022 10:46 PM

   

   Hello?

   I need a solution please o at least an answer
   Thanks in advance

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2. Support Staff 2 Posted by Joe Connell on 13 Jan, 2022 10:53 PM

   

   I do not see any license registered to your email
   [email blocked]

   It appears that there was an internet error when
   you were making your purchase and it did not complete.
   You can try again and it the first transaction does complete,
   you will be issued a refund for that issue.

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3. 3 Posted by bizonp88 on 13 Jan, 2022 10:59 PM

   

   Thanks for answering.

   What I do not understand is because paypal made the payment as if it had been completed when it gave me the error when making the purchase on its website.

   If I have already closed the browser window, what can I do?

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4. Support Staff 4 Posted by Joe Connell on 13 Jan, 2022 11:02 PM

   

   You can open PayPal and make a NEW purchase.
   If the first transaction did complete, you will be issued
   a refund for that issue when it shows a second purchase at Sparkbooth.

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5. Support Staff 5 Posted by John on 14 Jan, 2022 01:59 AM

   

   I do not see any completed payment on PayPal either

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6. Support Staff 6 Posted by John on 14 Jan, 2022 03:11 PM

   

   I looked into your purchase attempt, and it looks like your bank declined
   the transaction. If you are outside the United States, you will need to use
   an international credit card

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7. John closed this discussion on 29 Jan, 2022 07:46 PM.