Program closing

carmelitah99's Avatar

carmelitah99

02 May, 2021 07:56 PM

Everytime I go to reprint by using crtl P it closes the program. Never did this before help.

  1. Support Staff 1 Posted by John Wu on 02 May, 2021 08:18 PM

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    Does it still happen if you update to the latest version 7.0.86?

  2. Support Staff 2 Posted by John Wu on 02 May, 2021 08:22 PM

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    If you are running 6.1, can you send your log by holding down shift-ctrl-9
    from Sparkbooth's main screen?
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

  3. 3 Posted by carmelitah99 on 03 May, 2021 02:38 AM

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    Running 6.1 with no updates. I sent the info you requested.

  4. 4 Posted by carmelitah99 on 03 May, 2021 02:42 AM

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    Wired thing i noticed. If I hit ctrl p when the window is minimized its
    fine but if its maximized and hit crtl p it closes out.

  5. Support Staff 5 Posted by Joe Connell on 03 May, 2021 02:45 AM

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    I will test that... BRB

  6. Support Staff 6 Posted by John Wu on 03 May, 2021 03:00 AM

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    Are you able to print during the session and in the photo album?

  7. 7 Posted by carmelitah99 on 03 May, 2021 03:02 AM

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    yes it prints fine after people take their photo. It just when I want
    another copy and hit ctrl p is when it closes out the program and i have
    to restart

  8. Support Staff 8 Posted by Joe Connell on 03 May, 2021 03:16 AM

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    It seems to be a quirk that Windows is causing.

    I just tested it both Minimize and full screen and
    it did print for both with Ctrl+P ...

    But at first it would not work for some UNKNOWN reason
    that I have no idea why...

    SO, what I did was closed the software and reopened it,
    then I did a session and after it was completely finished
    back on the session screen... I hit Ctrl+p and it printed in Minimized
    then went to Full screen (did not close it) and did Ctrl+P again
    and it also printed fine... so it is something strange that Windows is causing.

    I suggest at your next event, you do a 100% test before
    starting the event... just as I did doing a session in the normal screen
    you use during events (either Minimized or Full) and make sure
    the Ctrl+P works... if it doesn't - close the software and do it again
    without changing the screen size... It should work fine all night.

    One thing that I always do is provide a print for everyone in the booth
    and I have it set to only print 1 - so when 3 or more go in the booth
    I just use the Arrow RIGHT key to add another print to this session
    this saves me having to do a Ctrl+p after the session...
    That Arrow Right can be clicked more that once for more prints
    See attached on how to set it and what it shows at the bottom of the live view screen

  9. 9 Posted by carmelitah99 on 03 May, 2021 03:21 AM

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    Thank you I just noticed the arrow key so if the issue keeps happening im
    sure that will work just as well as ctrl p

  10. Support Staff 10 Posted by John Wu on 03 May, 2021 03:27 AM

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    Can you do me a favor and try doing the reprint the Page Up or Up Arrow
    setup for Reprint. See attached screenshot
    Let me know if it closes Sparkbooth like ctrl-P does?

  11. 11 Posted by carmelitah99 on 03 May, 2021 03:34 AM

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    Change arrow up and down to reprint and yes both arrows still caused it to
    close the program.

  12. Support Staff 12 Posted by John Wu on 03 May, 2021 03:40 AM

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    Thanks for checking that. Can you try disabling the sound and see if
    reprinting closes Sparkbooth? Go to Settings > General > uncheck Enable
    Sound

  13. 13 Posted by carmelitah99 on 03 May, 2021 09:35 PM

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    Still closing program after using crtl p.

  14. Support Staff 14 Posted by John Wu on 04 May, 2021 12:06 AM

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    Thanks for checking that. I don't know what else to try. Would it be
    possible for me to remote into your computer to take a closer look? Here
    are the instructions on how to setup the remote session
    http://sparkbooth.com/remotesupport
    I can be available for this tomorrow at 7p PST

  15. 15 Posted by carmelitah99 on 04 May, 2021 12:16 AM

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    I work at 63Sunday. The nest few days is there any other available times?
    Im also free Friday Saturday sunday.

  16. Support Staff 16 Posted by John Wu on 04 May, 2021 12:39 AM

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    I can do Saturday or Sunday 9am PST

  17. Support Staff 17 Posted by John Wu on 06 May, 2021 02:17 PM

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    Can you try this new version and let me know if it fixes the reprint issue
    for you?
    https://www.dropbox.com/s/6prkv0eebtlob9d/sparkbooth-6.1.80.exe?dl=0

  18. 18 Posted by carmelitah99 on 08 May, 2021 08:46 PM

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    New version worked like a charm. Thank you so much!

  19. Support Staff 19 Posted by John Wu on 08 May, 2021 08:53 PM

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    Great. Thanks for letting me know

  20. John Wu closed this discussion on 15 May, 2021 05:49 PM.

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