Support Request

sergioleivahurtado@gmail.com's Avatar

sergioleivahurtado@gmail.com

05 Mar, 2021 03:19 AM

el programa esta en modo cabina espejo , inicia la primera sesion y el programa se pega y no responde y no es por bajos recursos del computador ya que es un i5 16 de ram y tarjeta grafia nvidia 1050 de 4 g

== INSTALL INFO ==

Registered Email: [email blocked]
Application: Sparkbooth DSLR Canon 7
7.0.81
Activated: true
Premium: true

== CONFIG INFO ==

Mode: Cabina de espejo
Send to Account: Desactivada
Send to Guest: Desactivada
Custom Twitter: false
Printing: Disabled
Green Screen: No
Selected Layout: 1 x 4 Duplicate
Layout Reset: Diseño por defecto
Layout Selection: Todo
GIF Booth: Número de fotogramas: 10, Tamaño máximo: 400 x 400, Retardo de GIF: 0.1, Tamaño de foto: Cuadrado, Rebobinar/Bumerán: false, Retardo al grabar: 0.5
Sessions: 4
Prints: 0
Uploads: 0

== SYSTEM INFO == Name
Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz

Nombre de host: DESKTOP-7VLNV2E
Nombre del sistema operativo: Microsoft Windows 10 Home Single Language
Versi¢n del sistema operativo: 10.0.19042 N/D Compilaci¢n 19042
Fabricante del sistema operativo: Microsoft Corporation
Configuraci¢n del sistema operativo: Estaci¢n de trabajo independiente
Tipo de compilaci¢n del sistema operativo: Multiprocessor Free
Propiedad de: [email blocked]
Organizaci¢n registrada:
Id. del producto: 00342-41302-10323-AAOEM
Fecha de instalaci¢n original: 04-03-2021, 20:42:57
Tiempo de arranque del sistema: 05-03-2021, 2:13:35
Fabricante del sistema: ASUSTeK COMPUTER INC.
Modelo el sistema: FX503VD
Tipo de sistema: x64-based PC
Procesador(es): 1 Procesadores instalados.
[01]: Intel64 Family 6 Model 158 Stepping 9 GenuineIntel ~2500 Mhz Versi¢n del BIOS: American Megatrends Inc. FX503VD.308, 29-04-2019
Directorio de Windows: C:\Windows
Directorio de sistema: C:\Windows\system32
Dispositivo de arranque: \Device\HarddiskVolume1
Configuraci¢n regional del sistema: es;Espa¤ol (internacional)
Idioma de entrada: es-mx;Espa¤ol (M‚xico)
Zona horaria: (UTC+01:00) Bruselas, Copenhague, Madrid, Par¡s
Cantidad total de memoria f¡sica: 16.264 MB
Memoria f¡sica disponible: 13.000 MB
Memoria virtual: tama¤o m ximo: 19.208 MB
Memoria virtual: disponible: 14.598 MB
Memoria virtual: en uso: 4.610 MB
Ubicaci¢n(es) de archivo de paginaci¢n: C:\pagefile.sys

  1. Support Staff 1 Posted by John Wu on 05 Mar, 2021 03:42 AM

    John Wu's Avatar

    Can you record a video showing what you are seeing?
    By the way. graphic cards do not have any impact on Sparkbooth's performance

  2. 2 Posted by Sergio leiva on 05 Mar, 2021 04:26 AM

    Sergio leiva's Avatar

    Eso es lo que pasa se queda pegado el programa y no responde

  3. 3 Posted by Sergio leiva on 05 Mar, 2021 04:28 AM

    Sergio leiva's Avatar
  4. Support Staff 4 Posted by John Wu on 05 Mar, 2021 03:09 PM

    John Wu's Avatar

    So what it is also not playing the video the second session?
    Can you try installing the previous version from
    http://dist.sparkbooth.com/com.johnwupresents.sparkbooth.dslr7/sparkboothdslr-7.0.80.exe
    And let me know if there same issue happens?

  5. 5 Posted by Sergio Leiva Hu... on 05 Mar, 2021 03:31 PM

    Sergio Leiva Hurtado's Avatar

    La version anterior es estable 7.080 , la version actualizada me dio el
    error ! Hasta el momento funciona bien , podrian reiniciar mi contador de
    instalaciones por que aparece que me queda 1 instalacion y no lo he
    instalado en mas computadores que este mismo ! De ante mano grqcias por
    solucionar mi problema seguire revisando ..

    El vie., 5 de marzo de 2021 12:09 p. m., John Wu <
    [email blocked]> escribió:

  6. Support Staff 6 Posted by Jorge Oliva on 05 Mar, 2021 03:36 PM

    Jorge Oliva's Avatar

    Las activaciones nunga se pierde siempre puedes realizarlo a zero cuando queras

  7. Support Staff 7 Posted by John Wu on 05 Mar, 2021 03:47 PM

    John Wu's Avatar

    So it is an issue with the newer version of Adobe AIR framework used by
    Sparkbooth. Please do not update to 7.0.81. I will release an update,
    7.0.82, to fix the issue this weekend.
    You never lose activations since you can always reset them if you use them
    up. See
    http://help.sparkbooth.com/kb/activating-and-licensing/resetting-activations

  8. Support Staff 8 Posted by Joe Connell on 05 Mar, 2021 04:47 PM

    Joe Connell's Avatar

    You can download the 7.0.80 (older version) here
    http://help.sparkbooth.com/kb/getting-started/sparkbooth-7-release-...

    see attached

  9. Support Staff 9 Posted by John Wu on 07 Mar, 2021 07:44 PM

    John Wu's Avatar

    I released 7.0.82. Can you update to that version and let me know if
    that works for you?

  10. John Wu closed this discussion on 26 Mar, 2021 02:06 AM.

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