change email for license recovery

Elizabeth Kysely's Avatar

Elizabeth Kysely

23 Feb, 2021 07:24 PM

Hello - I no longer have access to the original email I purchased my license with. [email blocked]

I need to update my license to my new email address [email blocked]

Thank you Liz Kysely

  1. Support Staff 1 Posted by Jorge Oliva on 24 Feb, 2021 01:16 AM

    Jorge Oliva's Avatar

    You need to wait for john to log in to review this request. please be patient

    Thank you
    JorgeOliva
    SB Support

  2. Support Staff 2 Posted by John Wu on 24 Feb, 2021 02:35 AM

    John Wu's Avatar

    Changing the license key email address will deactivate any installs you
    have, and you will need to reactivate those installs using the new email
    address. Is it ok to make the change now?

  3. 3 Posted by Yo Yo Foto Boot... on 24 Feb, 2021 04:36 AM

    Yo Yo Foto Booth's Avatar

    Yes it can be reset, thank you

    Have a fantastic day.
    ~ Lizzie

  4. Support Staff 4 Posted by John Wu on 24 Feb, 2021 05:09 AM

    John Wu's Avatar

    I have changed the email address of your license and sent a recover license
    email to the new address. You will now need to reactivate any installs you
    want to keep using the new email address

  5. 5 Posted by Yo Yo Foto Boot... on 24 Feb, 2021 09:14 AM

    Yo Yo Foto Booth's Avatar

    Thank you

    Have a fantastic day.
    ~ Lizzie

  6. John Wu closed this discussion on 12 Mar, 2021 03:45 PM.

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