photos are coming out blue

claudend's Avatar

claudend

15 Dec, 2018 07:40 AM

hi Guys,

need help my photo are printing blue at events.
using sparkbooth 5 with a Logitech c920
I have so many events this weekend please help ASAP.

  1. 1 Posted by Rob (ZCZ) on 15 Dec, 2018 02:13 PM

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    Your lighting seems to be too high in the K range (blue light instead of sunlight) and webcams don't like black backgrounds.

  2. Support Staff 2 Posted by Joe Connell on 15 Dec, 2018 02:28 PM

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    The main reason is that BLACK background
    the webcam is going crazy trying to adjust for
    all that black in the background and causing
    the bluish color to the photos.

    Get a lighter color background curtain
    (NOT ALL WHITE either, that is just as bad as all black)
    a light gray, tan, beige etc.

    Especially when shooting black people - look at the samples
    on my web site Gallery www.A1PhotoBooth.com/gallery
    you will see how a light color background curtain will
    bring out all the natural skin tones and facial colors

  3. Support Staff 3 Posted by Joe Connell on 15 Dec, 2018 02:32 PM

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    and YES all those photos were done last night
    with a c920 webcam

  4. Support Staff 4 Posted by Joe Connell on 15 Dec, 2018 02:46 PM

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  5. 5 Posted by claudend on 15 Dec, 2018 10:35 PM

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    hi Joe,

    thanks for the feedback. we will take it into consideration.
    please also advise on green screen settings for the web cam.

    regards
    Claude

  6. Support Staff 6 Posted by Joe Connell on 15 Dec, 2018 10:43 PM

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    The only (2) webcams we have found that work well
    with Green Screen are the Logitech c922 and Brio
    - the c920 does not work well in GS

    As far as setting, that you have to do at each location
    and the use of proper lighting for doing green screen
    can be found on YouTube channels.

    It is not a SET ONCE for all events...
    knowledge of lighting is a must

  7. 7 Posted by claudend on 15 Dec, 2018 11:03 PM

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    thanks Joe,
    best advise with be go dslr?

  8. 8 Posted by claudend on 15 Dec, 2018 11:05 PM

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    also just a note my booth as a roof

  9. Support Staff 9 Posted by Joe Connell on 15 Dec, 2018 11:08 PM

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    If you are planning to do Green Screen, DSLR (and knowing how to use and adjust one) would be the best. As far as a roof over the booth, it has it's good and bad.
    Trial and error in testing will be your best solution PRIOR to doing ANY event(s).

  10. John Wu closed this discussion on 16 Jan, 2019 03:03 AM.

  11. claudend re-opened this discussion on 28 Feb, 2020 11:40 PM

  12. 10 Posted by claudend on 28 Feb, 2020 11:40 PM

    claudend's Avatar

    Hi Joe,

    Trust you are well,
    I have encountered a problem hoping
    You can assist.
    When I am using sparkbooth mirror option
    I go to camera settings and click the zero rotation the Logitech c920 is
    zoomed out.
    I have tried the Logitech software also tried changing the photo size still
    no changes.

    Kindly advise.

    Regards
    Claude

  13. Support Staff 11 Posted by Joe Connell on 29 Feb, 2020 05:26 PM

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    Explain more (not sure what you are saying)
    OR we can Skype and I can share my screen and we can talk...

    My Skype email is ccuvideo@ gmail.com and
    Skype is free at www.skype.com

  14. 12 Posted by claudend on 29 Feb, 2020 10:52 PM

    claudend's Avatar

    Hi Joe,

    I don't have a Skype setup is it possible to communicate via WhatsApp
    +2776081084

    Thanks
    Claude

  15. Support Staff 13 Posted by Joe Connell on 29 Feb, 2020 10:56 PM

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    Claude,

    Skype is FREE to download on your computer www.skype.com and
    go to Contacts in Skype (you will not have any) and use my email
    to connect us in Skype [email blocked]

  16. 14 Posted by claudend on 01 Mar, 2020 08:37 PM

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    Okay Joe. . will so, what is your time zone.. I am from South Africa

  17. Support Staff 15 Posted by Joe Connell on 01 Mar, 2020 08:42 PM

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    I am in Eastern Time
    It is NOW 3:42PM here
    BUT I have an event today and will not be available
    until Monday after noon...
    any time between 10am - and 10pm (ET)

  18. John Wu closed this discussion on 04 Jun, 2020 03:14 PM.

  19. claudend re-opened this discussion on 05 Apr, 2021 08:33 AM

  20. 16 Posted by claudend on 05 Apr, 2021 08:33 AM

    claudend's Avatar

    Hi Rob,

    Trust you are well and safe.
    Please can you assist me
    I have purchased new backdrops
    And my photos are still coming out blue
    Using to same Webcam Logitech
    Also can you advise why sparkbooth is not
    Resizing pictures when make templates usually it should automatically
    resize to 4*6 once you double clicked outside the template

    Can we setup a meeting on zoom so we can discuss further or any other means
    of communication

    Regards
    Claude

  21. Support Staff 17 Posted by Jorge Oliva on 05 Apr, 2021 12:52 PM

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    First. what color background are you using.
    Second. that external light are you using
    Third. if your using LED lighting they cast a bluish tint on the pictures.

  22. Support Staff 18 Posted by Joe Connell on 05 Apr, 2021 02:59 PM

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    We can Skype and I can share my screen and we can talk...

    My Skype email is [email blocked] and
    Skype is free at www.skype.com

  23. 19 Posted by claudend on 05 Apr, 2021 10:14 PM

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    Hi Joe,

    Thanks for your email
    Please can you provide me with a time
    I am in south Africa CTA time zone

  24. Support Staff 20 Posted by Joe Connell on 05 Apr, 2021 10:35 PM

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    You are 6 hours later than me...
    It is now 6:30pm here and 12:30AM where you are
    so we need to schedule a time that can work for both of us.

    10:00am my time = 4:00pm your time
    ...it it better for you at night ... let me know how late
    your time you are able to do a Skype connect...

  25. 21 Posted by claudend on 07 Apr, 2021 10:11 AM

    claudend's Avatar

    Hi Joe,

    Perfect,
    Can we set this up for Friday 9 April 21

    Thanks

  26. Support Staff 22 Posted by Joe Connell on 07 Apr, 2021 12:18 PM

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    Sure... what time?

  27. Support Staff 23 Posted by Joe Connell on 07 Apr, 2021 05:50 PM

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    I will not be here 10:00am my time = 4:00pm your time
    We set this up for Friday 9 April 21
    at 6pm your time (12 noon my time)

    Let me know if this will work for you

  28. 24 Posted by claudend on 07 Apr, 2021 06:00 PM

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    at 4:00 pm CAT

  29. 25 Posted by claudend on 07 Apr, 2021 06:03 PM

    claudend's Avatar

    so sorry joe did not see your last email
    can we do saturday you can give me a time

  30. Support Staff 26 Posted by Joe Connell on 07 Apr, 2021 06:07 PM

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    I will not be here 10:00am my time = 4:00pm your time

    We set this up for Saturday 10 April 21
    at 6pm CAT your time (12 noon ET my time)

    Let me know if this will work for you

  31. Support Staff 27 Posted by Joe Connell on 07 Apr, 2021 06:10 PM

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    You need to send me a Contact Request in Skype
    use my email [email blocked]
    to add me to your Skype contacts.

  32. 28 Posted by claudend on 08 Apr, 2021 10:08 PM

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    Hi Joe,

    Perfect

    Thanks

  33. 29 Posted by claudend on 13 Apr, 2021 11:18 AM

    claudend's Avatar

    Hi Joe,

    Trust you are well
    For some reason I cannot setup a Skype meeting
    See attached

    Thanks

  34. Support Staff 30 Posted by Jorge Oliva on 13 Apr, 2021 12:36 PM

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    Hi, did you downloaded skype from their site? you need to set up a free skype account and downloaded it to your computer. www.skype.com

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