Photos not sending to guests

Kalyn's Avatar


12 Apr, 2024 09:41 PM

I am able to take photos and input the number needed to send to guests but they never get delivered to the guests phones. It uploads photos to the Gmail attached to the account but not the phones.
We tried to do the test send and still nothing although it says successful. I double checked it was to send to guests and not to upload only. i also made sure all of the updates were installed and recently restarted it. Any ideas?

  1. Support Staff 1 Posted by Joe Connell on 12 Apr, 2024 09:50 PM

    Joe Connell's Avatar

    What service are you using to send via text?
    Twilio made security changes and you need to be
    using the current Sparkbooth 7.1 version and
    follow the Twilio Registration of the phone number.
    Read here:

  2. Support Staff 2 Posted by Jorge Oliva on 12 Apr, 2024 11:06 PM

    Jorge Oliva's Avatar

    Hi Kalyn. to help you with this let's start with your license email. you can find it by pressing F1 or Ctrl 1 on your keyboard on top of the ABOUT tab is your email.

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