Purchase licence with wrong email

theghost2602's Avatar

theghost2602

02 Dec, 2023 01:45 AM

Please can u help me? Im from Sonora, México

Hello, good afternoon, I am having issues with the licence purchase I made with you, I had a mistake in the Email which I want the licence for, and I typed wrong it, missing a letter on the email, I want to know if is there something you can do for me to recover the licence or if is not possible to access to that product maybe a refund of the money to buy another one, is neccesary for my work so please i will be thankful if you can help me on this.

  1. Support Staff 1 Posted by Jorge Oliva on 02 Dec, 2023 01:55 AM

    Jorge Oliva's Avatar

    We are looking into this please be patient

  2. Support Staff 2 Posted by Joe Connell on 02 Dec, 2023 02:01 AM

    Joe Connell's Avatar

    What was the email that you used?

  3. Support Staff 3 Posted by John on 02 Dec, 2023 02:05 AM

    John's Avatar

    I corrected the email address and sent the license to the correct address

  4. Support Staff 4 Posted by John on 02 Dec, 2023 02:09 AM

    John's Avatar

    Why do you have so many licenses? Are you reselling Sparkbooth? We have a
    discounts for resellers

  5. Support Staff 5 Posted by Jorge Oliva on 02 Dec, 2023 01:30 PM

    Jorge Oliva's Avatar

    Why do you have so many licenses? Are you reselling Sparkbooth? We have a
    discounts for resellers

  6. John closed this discussion on 03 Feb, 2024 05:54 PM.

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