Submitted the wrong account email

Darryl Choi's Avatar

Darryl Choi

25 Sep, 2023 06:45 AM

I have finished my acount payment.But I found the email address I submitted is wrong.My email is [email blocked] I submitted the email is [email blocked]. I cant received my license key email.Can I get a refund?

  1. Support Staff 1 Posted by Jorge Oliva on 25 Sep, 2023 11:46 AM

    Jorge Oliva's Avatar

    We need to wait for John to log in and correct the email to resend the license key. please be patient.

  2. Support Staff 2 Posted by Jorge Oliva on 25 Sep, 2023 12:08 PM

    Jorge Oliva's Avatar

    Wait we just checked your license and you activated it already. Why are you saying I cant receive my license key email?

  3. Support Staff 3 Posted by Jorge Oliva on 25 Sep, 2023 12:12 PM

    Jorge Oliva's Avatar

    We will need to look into this mess. please be patient

  4. 4 Posted by Choi Darryl on 25 Sep, 2023 12:20 PM

    Choi Darryl's Avatar

    I bought it twice. First time I submitted wrong email,but I finish the payment.
    Then I use the right email buy it again.
    I can receive license key after I finish the right email payment.But the incorrect one cant receive.
    Incorrect:[email blocked]
    Correct: [email blocked]
    发件人: Jorge Oliva <[email blocked]>
    发送时间: 2023年9月25日 20:12
    收件人: [email blocked] <[email blocked]>
    主题: Re: Submitted the wrong account email [Sparkbooth Questions #108720]

  5. Support Staff 5 Posted by Joe Connell on 25 Sep, 2023 12:26 PM

    Joe Connell's Avatar

    Hello Darryl,

    We see you re-purchased and you are requesting
    a Refund for the purchase you made with the wrong email Hotmai
    - John will log in and reply soon.

  6. Support Staff 6 Posted by John on 25 Sep, 2023 02:52 PM

    John's Avatar

    I refunded the purchase minus the Stripe fee you made under the bad email
    address [email blocked]

  7. John closed this discussion on 10 Oct, 2023 03:00 PM.

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