PLUS ACCES A L APPLICATION

dmoskowiez's Avatar

dmoskowiez

28 Mar, 2023 09:51 AM

il y a 5 jours j'ai entrer la clé pour mon pc ceci était la dernière sur les 3 ..hier j'ai voulu metrre a jour et l'appli a buger impossible de faire retour j'ai eteint mon pc et en le redémarrant plus rien plus l'appli on me donne accès uniquement a la période de 30 jours d'essai!! alors que j'ai rentrer ma clé il y a une semaine ! pouvez vous me dire comment faire et résouble le problème Merci

  1. Support Staff 1 Posted by Joe Connell on 28 Mar, 2023 12:34 PM

    Joe Connell's Avatar

    You have a Sparkbooth DSLR 7 license with all the Activations used.
    This is why when you downloaded the software for the 4th time
    it went into the TRIAL mode because you did not have an Activation
    to Activate the 4th computer.

    If you want this computer to use with the software,
    you will need to Deactivate one of the other computers
    in Settings > About page "Deactivate this install" with
    the computer online to release the Activation you used and
    be able to use the Activation in the 4th computer...
    or you can RESET the Activations that will deactivate
    all of your Activations and then Activate the 3 computers
    you want to use the software in.

  2. 2 Posted by dmoskowiez on 28 Mar, 2023 04:49 PM

    dmoskowiez's Avatar

    Hi Joe, thanks for your reply, I tried the manipulation on the software, but unfortunately it did not work because I am in 'demo' version.
    The software that has the consumed license is the same as the one in demo because I received a message asking me to update the software since, impossible to come back on the full version.
    Could you unlock the license remotely for me?
    Here is my computer's name : DESKTOP-KP45VUT
    Thanks in advance

  3. Support Staff 3 Posted by Joe Connell on 28 Mar, 2023 06:53 PM

    Joe Connell's Avatar

    No, I can not unlock your 4th install because
    you only have 3 Activations with your license and
    you have already used/Activated 3 computers.

    YOU need to either Deactivate one of the computers
    to Release the Activation to be used in this 4th computer
    - or RESET your Activations to deactivate all of them and
    then Activate the 3 computers you want to use.

    Read here: http://help.sparkbooth.com/kb/activating-and-licensing/resetting-ac...
    on how to Reset your Activations.

  4. John closed this discussion on 18 Apr, 2023 01:53 PM.

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