get onto frame screen- click mouse and usually it just hangs on black screen instead of counting down3 2 1
IF YOU DONCLICK MOUSE IT WILL USUALLY COUNT DOWN OK
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Support Staff 1 Posted by Jorge Oliva on 27 Mar, 2023 03:31 PM
Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests
2 Posted by Paul Ritchie on 28 Mar, 2023 09:25 AM
since doing an update, when in frame screen I have a problem with the count
click the mouse or touch screen to take photo and the countdown 3-2-1
does not happen-n the screen goes black and freezes.
Also i cannot get the backgrounds on screen any more
Support Staff 3 Posted by Jorge Oliva on 28 Mar, 2023 01:39 PM
We are going to need the support request http://help.sparkbooth.com/kb/how-to/sending-support-requests
Support Staff 4 Posted by Jorge Oliva on 28 Mar, 2023 02:29 PM
Plus please send the support request from the computer you're having issues with.
John closed this discussion on 18 Apr, 2023 01:53 PM.