Sparkbooth DSLR version 7 freezes on loading screen

Jonathan Regan's Avatar

Jonathan Regan

02 Dec, 2022 03:07 AM

Hi Jon and Joe
My Sparkbooth canon version 7 will no longer boot up. It freezes on the loading screen and the spinning icon stops spinning. I’ve also noticed my adobe lightroom 5 program does the same. Other programs such as photoshop etc on this particular booth laptop are still working. I have a large event on Saturday so I’m panicking. Any ideas?

  1. Support Staff 1 Posted by John on 02 Dec, 2022 04:11 AM

    John's Avatar

    Can you send the Sparkbooth-log.txt file in your Documents folder?

  2. 2 Posted by PictureBook Stu... on 02 Dec, 2022 10:59 AM

    PictureBook Studios's Avatar

    Hi John,

     

    Thanks for your reply. So, I had tons of failed attempts to boot Sparkbooth DSLR or Adobe Lightroom 5 up (I had to keep running task manger to end task) So, I left the computer running from 3am until now (10:30am) trying to install windows updates. These windows updates failed. I’ve attached a screenshot of the message. Then when I booted Sparkbooth DSLR and Adobe Lightroom 5, they both worked. I have attached the only text files present in my documents folder. None of them seem to contain any information from this morning. I have a feeling this may be an issue with the laptop or Windows. What worries me is if this happens again at an event, I’m screwed.

     

    I look forward to hearing from you.

     

    Kind Regards

     

    Jon Regan

    Managing Director

     <http://www.picturebookpartybooths.co.uk/>

    20 Victoria Road - Hartlepool - TS26 8DD - Tel: 01429 806229

    www.picturebookpartybooths.co.uk <http://www.picturebookpartybooths.co.uk/>

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    Please follow us on Facebook [PictureBookPartyBooth] and Instagram [@Picturebookpartybooth]

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  3. Support Staff 3 Posted by Jorge Oliva on 02 Dec, 2022 12:48 PM

    Jorge Oliva's Avatar

    Looks like you have an issue with your laptop we do notice you have version 5 is the problem still occurring when you use version 5?

  4. Support Staff 4 Posted by John on 02 Dec, 2022 01:51 PM

    John's Avatar

    If you are having problems loading other applications, maybe there is
    something wrong with the operating system. Have you tried reinstalling
    Windows?

  5. 5 Posted by PictureBook Stu... on 02 Dec, 2022 04:22 PM

    PictureBook Studios's Avatar

    Hi John,

    I daren't reinstall windows in case it wipes everything off.

    Kind Regards

    Jon Regan

    Managing Director

     <http://www.picturebookpartybooths.co.uk/>

    20 Victoria Road - Hartlepool - TS26 8DD - Tel: 01429 806229

    www.picturebookpartybooths.co.uk <http://www.picturebookpartybooths.co.uk/>

     <https://www.facebook.com/PictureBookPartyBooth/>
    <https://www.instagram.com/picturebookpartybooth/>

    Please follow us on Facebook [PictureBookPartyBooth] and Instagram
    [@Picturebookpartybooth]

    This email and its attachments may be confidential and are intended solely
    for the use of the individual to whom it is addressed.

    Any views or opinions expressed are solely those of the author and do not
    necessarily represent those of PictureBook PartyBooths

    and The PictureBook Studio Ltd. If you are not the intended recipient of
    this email and its attachments, you must take no action

    based upon them, nor must you copy or show them to anyone. Please contact
    the sender if you believe you have received this

    email in error.

    Registered in England, Number 07010033

    From: John <[email blocked]>
    Sent: 02 December 2022 13:51
    To: [email blocked]
    Subject: Re: Sparkbooth DSLR version 7 freezes on loading screen [Sparkbooth
    Questions #103308]

  6. John closed this discussion on 16 Dec, 2022 03:30 PM.

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