Printing from sparkbooth

Paula Bly's Avatar

Paula Bly

13 Aug, 2022 01:20 AM

So I had to get a new laptop and printer. I am using a Canon Selphy CP1300. I previously had a Canon Selphy CP910 It worked perfectly fine. When I installed the newer printer, it will not print from sparkbooth. I can print directly from my camera so I know it works, but I need it to work with sparkbooth. what am I doing wrong

  1. Support Staff 1 Posted by John on 13 Aug, 2022 01:26 AM

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    The Selphy had a custom paper size that you need to select in order to print

  2. 2 Posted by Paula Bly on 13 Aug, 2022 01:41 AM

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    In the print settings, I am only given the option of Japanese post card, credit card, and metric photo L.  I chose Japanese post card.  I can not find any settings in sparkbooth to set custom photo sizes
       On Friday, August 12, 2022 at 08:26:10 PM CDT, John <[email blocked]> wrote:
     
      #yiv1103070806 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv1103070806 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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  3. Support Staff 3 Posted by John on 13 Aug, 2022 01:50 AM

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    What is your license email address?

  4. 4 Posted by Paula Bly on 13 Aug, 2022 01:54 AM

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    Sorry, Yes it is [email blocked]
        On Friday, August 12, 2022 at 08:50:46 PM CDT, John <[email blocked]> wrote:
     
      #yiv4299659536 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv4299659536 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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  5. Support Staff 5 Posted by John on 13 Aug, 2022 01:59 AM

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    You set the paper size in the printer's settings. You can also access the
    printer's settings by pressing the Setup button. See attached

  6. 6 Posted by Paula Bly on 13 Aug, 2022 02:44 AM

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    there was an update that allowed the change.  thank you for your help

        On Friday, August 12, 2022 at 08:59:47 PM CDT, John <[email blocked]> wrote:
     
      #yiv2203469763 pre {width:92%;margin:10px 2%;padding:5px 2%;background:#efefef;border:1px solid #d6d6d6;}#yiv2203469763 blockquote {margin-left:0;padding-left:1em;border-left:5px solid #ccc;}
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  7. John closed this discussion on 27 Aug, 2022 10:37 PM.

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