Print 2 2x6 strips HiTi P520L printer

Suhaib Akhtar's Avatar

Suhaib Akhtar

16 Aug, 2021 10:36 PM

When using sparkbooth I cannot seem to print 2x6. I have looked at the discussions and changed the layouts but a 4x6 always comes out. It doesn’t seem to be a printer issue as when I use Microsoft paint and select 2 2x6 the the strips are printed. Please can anyone help as I have an event tomorrow. Thanks

  1. Support Staff 1 Posted by Joe Connell on 16 Aug, 2021 11:07 PM

    Joe Connell's Avatar

    You need to set the PRINTER for cutting 2X6 strips from the 4X6 layout that is sent to your printer

    I have and use the HiTi P525L printer
    and it works the same as the P520L
    go in to your Computer > Devices and Printers
    and RIGHT CLICK your P520L printer and select
    Printer Preferences to open the Printer settings
    see attached...

  2. 2 Posted by Suhaib Akhtar on 17 Aug, 2021 08:04 AM

    Suhaib Akhtar's Avatar

    Hi Joe,

    I have changed these settings already and this is what confuses me. I had a call with the company that sold me the printer, they tested it on the “paint” program and this did split the 4x6 into two 2x6 strips. However whenever I take a picture on sparkbooth it comes out as a whole 4x6 showing the duplicate on either side so format is correct and does not cut it.

  3. Support Staff 3 Posted by Joe Connell on 17 Aug, 2021 12:12 PM

    Joe Connell's Avatar

    Did you do what I said and go into the PRINTER settings
    and make sure you have selected the Paper Size to
    6X4-Split (6X2 2 prints) ? This is the only way your printer
    will cut a 4X6 double strip into 2 strips.

  4. 4 Posted by Suhaib Akhtar on 17 Aug, 2021 12:32 PM

    Suhaib Akhtar's Avatar

    Yes, this was already done and I did it again anyway to be sure.

  5. Support Staff 5 Posted by Joe Connell on 17 Aug, 2021 12:44 PM

    Joe Connell's Avatar

    Ok, the only thing I can think of that would
    cause this is if you went into the Save Folder and
    clicked in a finished layout and clicked Print.
    This would send the layout to your printer
    to print and cut a 4X6 - NOT split
    (Using the computer printing settings and
    ignoring what you have set in the printer.

    But you insist that it is doing this during
    a normal session or from the Album
    and it should cut the print for (2) 2X6 strips.

    Can you do me a favor and go into your
    Computer > Devices and Printers
    and RIGHT CLICK your P520L printer and select
    Printer Preferences to open the Printer settings and
    capture a photo and attach it here for me to see?
    This would tell me you DO have it set up correctly.

  6. 6 Posted by Suhaib Akhtar on 17 Aug, 2021 07:12 PM

    Suhaib Akhtar's Avatar

    Please see attached. Is there anything obvious I’m missing?

  7. Support Staff 7 Posted by Joe Connell on 17 Aug, 2021 07:21 PM

    Joe Connell's Avatar

    Nope... appears to be set correctly

    The problem is the printer is not working correctly
    you will need to contact a Dealer or the Mfg. and
    see if it can be fixed...

    It is not a software issue, as I said before
    the software only sends the layout to the printer.

  8. Support Staff 8 Posted by John on 17 Aug, 2021 07:43 PM

    John's Avatar

    Are you sure you have the right printer selected in Sparkbooth? The printer
    with the split paper selected has the name "Hiti P520L (Copy 1)"

  9. Support Staff 9 Posted by Joe Connell on 17 Aug, 2021 07:58 PM

    Joe Connell's Avatar

    YES... I did not see that
    You need to do what I said before...

    Go into your Devices and Printers and DELETE that HiTi P520L (Copy 1)
    and make sure you Always use the same USB port on the computer
    when connecting the printer... Set the original HiTi P520L as the Default printer
    - then go into the Sparkbooth Printing settings and make sure
    you have selected the HiTi P520L (NOT A COPY)

    **This is why we have more than one Support Team - I did not see that and it is as I suspected and needs a simple Trust me and FOLLOW my instructions*

  10. John closed this discussion on 26 Aug, 2021 02:24 PM.

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