Excellent customer service!

Jerry Toschlog's Avatar

Jerry Toschlog

07 Nov, 2018 02:09 PM

All I can say is sparkbooth has excellent customer service! I have a job here in about an hour 10am Eastern Standard Time last night about 9 I had an issue. At that point I was dead in the water knowing I would have to do something else for this morning's job. So at 9 p.m. I reached out not expecting a reply. Within 15 minutes I got a reply from Joe and then a little bit later one from John. They workd with me until almost midnight until everything was resolved. I just want to thank both of them for reaching out after hours. I would have had an extremely upset customer this morning plus I would have had to at least discount that job because I was going to do it a little more manually.

  1. Support Staff 1 Posted by Joe Connell on 07 Nov, 2018 09:02 PM

    Joe Connell's Avatar

    Thanks Jerry

    John is the one we all need to Thank
    he is the creator of the software we all use
    and is always here to help us all when we need it.

  2. Support Staff 2 Posted by Rob (ZCZ) on 08 Nov, 2018 12:09 PM

    Rob (ZCZ)'s Avatar

    Gold star for the day.

  3. John Wu closed this discussion on 28 Nov, 2018 05:40 PM.

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