Info about upgrading for sparkbooth 6

Benjamin Parreira's Avatar

Benjamin Parreira

25 Apr, 2018 02:46 PM

Dear Sirs,
I have bought a license for Sparkbooth 5 on Wednesday, August 2 2017, now i would like to use sparkbooth 6 Beta (Mirror mode) and this license doesn't work, how can i upgrade for be able to use sparkbooth 6.
Best regards
Benjamin Parreira

  1. Support Staff 1 Posted by John Wu on 25 Apr, 2018 03:57 PM

    John Wu's Avatar

    Any license purchased after January 15, 2018 will work with Sparkbooth 6.
    You can upgrade your license at http://sparkbooth.com/upgrade
    You will want to upgrade to Premium or DSLR which includes mirror booth.

  2. 2 Posted by info on 25 Apr, 2018 04:16 PM

    info's Avatar

    Hello John Wu,

    Thanks, i have already made the upgrade !! This mirror version rocks!! i
    have already tried out on my mirror and works perfectly... good work!

    Could you please send a full invoice with these invoice details:
    FLIPIT UNIPESSOAL LDA
    PT513331468
    Rua do Choupal 81 - 6 esquerdo
    2775-350 Parede
    Portugal

    Kind regards
    Benjamin Parreira

    Às 16:57 de 25/04/18, John Wu escreveu:

  3. Support Staff 3 Posted by John Wu on 25 Apr, 2018 04:21 PM

    John Wu's Avatar

    Thanks! It is a beta, so let me know if you find any bugs or issues.

  4. 4 Posted by info on 25 Apr, 2018 04:25 PM

    info's Avatar

    Ok... I will use it in an event this saturday, i let you know if bugs
    apears or shutdowns!!!

    Às 17:21 de 25/04/18, John Wu escreveu:

  5. 5 Posted by Info Flipit on 28 Apr, 2018 06:27 PM

    Info Flipit's Avatar

    Hello John,
    I’m using the sparkbooth DSLR 6 in mirror booth mode and the photo is mirrored on preview and when printed ... I have the DSLR vertical with the f3 setup in 90 degrees ... where can I change so the pictures doesn’t get flipped ???
    Best regards
    Benjamin

    Enviado via iPhone Flipit Benjamin

    No dia 25/04/2018, às 17:21, John Wu <[email blocked]> escreveu:

  6. Support Staff 6 Posted by John Wu on 28 Apr, 2018 06:53 PM

    John Wu's Avatar

    It suppose to be mirrored. See
    http://help.sparkbooth.com/kb/webcam/why-is-the-image-reversed-from-the-video

    I am not seeing the saved or printed image being mirrored. Can you hold up
    something with text on it and send us the saved image?

  7. 7 Posted by Info Flipit on 28 Apr, 2018 07:10 PM

    Info Flipit's Avatar

    Sorry John... my partner made a confusion with the photo taken and then we have activated the keep or try again mode and the preview of that photo is not mirrored but the printed photo is correct!!!
    We are using it for two hours with intense use and the problems we add was when we take a photo and we touch the take another photo and then after take photo we touch again in take photo the software goes black and freezes ( at the 3 retake of photo)...
    Another problem we add was in the signature ... when some one takes more time to sign or undo more than two times the software freezes .. or when people touches a lot in the screen continuos ... we add to take that option off ...
    Some times if freezes on the get prepared text...

    Thanks and sorry for the mirrored photo that as ok!!!
    Best regards
    Benjamin

    Enviado via iPhone Flipit Benjamin

    No dia 28/04/2018, às 19:53, John Wu <[email blocked]> escreveu:

  8. Support Staff 8 Posted by John Wu on 28 Apr, 2018 08:01 PM

    John Wu's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    screen?

  9. 9 Posted by Info Flipit on 28 Apr, 2018 08:16 PM

    Info Flipit's Avatar

    John, I’m not at the event but Monday I will send you the log...

    Enviado via iPhone Flipit Benjamin

    No dia 28/04/2018, às 21:01, John Wu <[email blocked]> escreveu:

  10. Support Staff 10 Posted by John Wu on 28 Apr, 2018 08:22 PM

    John Wu's Avatar

    Thanks

  11. 11 Posted by Info Flipit on 29 Apr, 2018 06:01 PM

    Info Flipit's Avatar

    Hello John,
    I have the pc we use sparkbooth 6 in mirror mode and have already sent log to you ... did you received it?
    My partner say that the software crashed a lot before taking photo, on the prepare to take photo text, and when people touch a lot in the screen... in the sign option it crashes a lot to when people take time to sign or touch a lot in the screen, we disable the option to sign because it was crashing... tell me if you can see the crashes on the logs...
    Best regards
    Benjamin

    Enviado via iPhone Flipit Benjamin

    No dia 28/04/2018, às 21:22, John Wu <[email blocked]> escreveu:

  12. Support Staff 12 Posted by John Wu on 29 Apr, 2018 08:00 PM

    John Wu's Avatar

    Yes, I got it. I will review and get back to you. Thanks.

  13. 13 Posted by Info Flipit on 29 Apr, 2018 08:11 PM

    Info Flipit's Avatar

    The event start at 28 April and 29Abril , the 26 and 27 was tests...

    Enviado via iPhone Flipit Benjamin

    No dia 29/04/2018, às 21:00, John Wu <[email blocked]> escreveu:

  14. John Wu closed this discussion on 31 May, 2018 08:27 PM.

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