Layout background disappears

Jamie's Avatar

Jamie

01 Apr, 2018 08:44 AM

I know a few people are having this issue including myself. If I create a layout the background seems to disappear after a while and I have to reimport it. Not sure if it has something to do with the fact I duplicate my backgrounds when I make a new one?

  1. Support Staff 1 Posted by John Wu on 01 Apr, 2018 02:32 PM

    John Wu's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    screen?

  2. 2 Posted by Jamie on 02 Apr, 2018 10:06 PM

    Jamie's Avatar

    All sent John

  3. Support Staff 3 Posted by John Wu on 02 Apr, 2018 10:56 PM

    John Wu's Avatar

    I do not see the log posted. Were you connected to the internet when you held down shift-ctrl-9? Also did you press the OK button in the dialog that is displayed?

  4. 4 Posted by Jamie on 02 Apr, 2018 11:01 PM

    Jamie's Avatar

    Maybe I pressed cancel instead of OK, but redone it and seems to have worked

  5. Jamie closed this discussion on 17 Apr, 2018 10:25 PM.

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