tag:help.sparkbooth.com,2010-04-06:/discussions/sparkbooth-dslr-beta/9388-troubleshootingSparkbooth: Discussion 2018-10-18T22:20:09Ztag:help.sparkbooth.com,2010-04-06:Comment/448897142018-03-12T15:47:00Z2018-03-12T15:49:47Ztroubleshooting<div><p>since upgrading the program will take one picture and stop before taking the second picture. It says to set camera to manual, which I have done. However it still is not working</p></div>pchasteentag:help.sparkbooth.com,2010-04-06:Comment/448897142018-03-12T16:00:31Z2018-03-12T16:00:32Ztroubleshooting<div><p>do you have the option of live support. its frustrating when I am trying to get the program to work and have to wait hours or days to hear an answer.</p></div>pchasteentag:help.sparkbooth.com,2010-04-06:Comment/448897142018-03-12T16:04:24Z2018-03-12T16:04:24Ztroubleshooting<div><p>Can you hold down ctrl-shift-9 on the main screen to send your log?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/448897142018-03-12T16:15:57Z2018-03-12T16:15:57Ztroubleshooting<div><p>from the actual program main screen?</p></div>pchasteentag:help.sparkbooth.com,2010-04-06:Comment/448897142018-03-12T16:19:37Z2018-03-12T16:19:37Ztroubleshooting<div><p>Yes</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/448897142018-03-12T16:20:24Z2018-03-12T16:20:24Ztroubleshooting<div><p>I did the ctrl-shift-9 from the program main screen. did you receive it???</p></div>pchasteentag:help.sparkbooth.com,2010-04-06:Comment/448897142018-03-12T16:22:26Z2018-03-12T16:22:26Ztroubleshooting<div><p>Yes and I replied. You do not need to send multiple requests.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/448897142018-03-12T16:23:04Z2018-03-12T16:23:04Ztroubleshooting<div><p>sorry</p></div>pchasteen