troubleshooting

pchasteen's Avatar

pchasteen

12 Mar, 2018 03:47 PM

since upgrading the program will take one picture and stop before taking the second picture. It says to set camera to manual, which I have done. However it still is not working

  1. 1 Posted by pchasteen on 12 Mar, 2018 04:00 PM

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    do you have the option of live support. its frustrating when I am trying to get the program to work and have to wait hours or days to hear an answer.

  2. Support Staff 2 Posted by John Wu on 12 Mar, 2018 04:04 PM

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    Can you hold down ctrl-shift-9 on the main screen to send your log?

  3. 3 Posted by pchasteen on 12 Mar, 2018 04:15 PM

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    from the actual program main screen?

  4. Support Staff 4 Posted by John Wu on 12 Mar, 2018 04:19 PM

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    Yes

  5. 5 Posted by pchasteen on 12 Mar, 2018 04:20 PM

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    I did the ctrl-shift-9 from the program main screen. did you receive it???

  6. Support Staff 6 Posted by John Wu on 12 Mar, 2018 04:22 PM

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    Yes and I replied. You do not need to send multiple requests.

  7. 7 Posted by pchasteen on 12 Mar, 2018 04:23 PM

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    sorry

  8. John Wu closed this discussion on 16 Apr, 2018 04:33 PM.

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