upgrade

pchasteen's Avatar

pchasteen

02 Mar, 2018 06:56 PM

I had an older version of the DSLR. Today I bought a new laptop and wanted to download the photobooth on the new laptop. however when I did it the activation key said it was not for the correct product and I could upgrade to a newer on, however when I did it downloaded the webcam version. I needed it to be the cannon DSLR version. how do I correct this

  1. Support Staff 1 Posted by Joe Connell on 02 Mar, 2018 07:16 PM

    Joe Connell's Avatar

    If you did Upgrade you would have been sent an email with a New license key. You needed to download the DSLR version from the download page and use the New license key to Unlock the software.

  2. 2 Posted by pchasteen on 12 Mar, 2018 03:53 PM

    pchasteen's Avatar

    I did use the new key and downloaded the DSLR version from the download page. The program loads but when taking the pictures it locks up

  3. Support Staff 3 Posted by John Wu on 12 Mar, 2018 04:04 PM

    John Wu's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    screen?

  4. John Wu closed this discussion on 16 Apr, 2018 04:33 PM.

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