Major Delay

Kate Olson's Avatar

Kate Olson

26 Feb, 2018 10:44 PM

Hello - I am hoping someone can assist me. Since I upgraded my Sparkbooth back in October, I am having issues with delays. The 3 2 1 countdown is taking on average 6-8 seconds and then it turns white while it is taking it for another 5-7 seconds. Which doesn't sound like a big deal, but we people are posing - especially with kids, the 11-15 seconds is a long time.

I originally thought it was my computer - I had a surface with Core M. But I bought an i7 16gb new surface pro and it is exactly the same thing. My main reason for such an expensive computer purchase was to speed this up. Because I am getting a LOT of customer complaints.

Does anyone have any suggestions, or maybe a setting I could change to improve this?

  1. Support Staff 1 Posted by John Wu on 26 Feb, 2018 10:48 PM

    John Wu's Avatar

    Is auto focus enabled on your camera? That will cause the camera to refocus
    each time it tries to take a photo.

  2. Support Staff 2 Posted by Joe Connell on 26 Feb, 2018 11:31 PM

    Joe Connell's Avatar

    Also... from the Main screen where you do sessions
    Hold down the Ctrl + Shift + 9 keys all at the same time
    to open a Request Support window and send it.

    It will have a lot of information for us to help you with this issue

  3. John Wu closed this discussion on 07 Mar, 2018 04:54 PM.

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