Sparkbooth 5

Dave Melton's Avatar

Dave Melton

21 Feb, 2018 06:10 PM

I own 3 photo booths and now purchased a 4th. The new one has met all the requirements for Sparkbooth 5. I want to put version 5 on this new one only for now and leave the others with 4 for now. What is the best way to do this?

  1. Support Staff 1 Posted by John Wu on 21 Feb, 2018 06:16 PM

    John Wu's Avatar

    Do you have a Sparkbooth 5 license?

  2. Support Staff 2 Posted by Joe Connell on 21 Feb, 2018 06:19 PM

    Joe Connell's Avatar

    You will need another license to have a 4th booth
    that will be a 5.0 license with (3) activations

    If your current license (that is used for the 3 photo booths
    you had before this new booth purchase) have 4.0
    then you will continue using that license on those booths
    but remember if you create a layout with the New 5.0 software,
    if you try to export a 5.0 layout to the older booths,
    they will not have all the 5.0 features.

    Once you have used 5.0 with all the new features,
    I am sure you will be Upgrading the older 4.0 license to 5.0

  3. 3 Posted by Black Tie Enter... on 21 Feb, 2018 06:36 PM

    Black Tie Entertainment's Avatar
    The problem is the older booths do not meet the system requirements for 5.0 - only the new booth.  So, right now it is probably best to just keep 4.0 with all 4 booths right?  Then when I sell the old booths upgrade them all to 5.0?

    Dave Melton
    Owner, Black Tie Entertainment
    703-803-7722 x200
  4. Support Staff 4 Posted by Joe Connell on 21 Feb, 2018 06:47 PM

    Joe Connell's Avatar

    You will need another license to have a 4th booth
    that will be a 5.0 license with (3) activations that
    you can Download the 4.3 version from the Download page
    ( Scroll down for the 4.3 version download )

    Regarding your last comment:
    Then when I sell the old booths upgrade them all to 5.0
    Understand you can not sell your booths with the
    Sparkbooth software... the license for the software
    in those booths is registered to you and can not be
    transferred or sold.

    Also note that the new 5.0 system requirements
    should be less that the older versions for use of the software.
    Unless you have a real old version 3.8 and those booths
    are just getting by without crashing.

  5. 5 Posted by Black Tie Enter... on 21 Feb, 2018 07:14 PM

    Black Tie Entertainment's Avatar
    I am confused.  What is an "activation"?  I thought that was the ability to put it on 3 booths with 1 license.  They should all be registered to [email blocked]

    Regarding the 5.0 on the old booths.  You were the one who told me that I needed to upgrade to faster computers which is why I was having the freezing issues.  Especially with green screen.  Remember?  Are you saying I did not need to upgrade?

    Dave Melton
    Owner, Black Tie Entertainment
    703-803-7722 x200
  6. Support Staff 6 Posted by John Wu on 21 Feb, 2018 07:31 PM

    John Wu's Avatar

    You have a Sparkbooth 4 license which has 3 activations, so you can have 3
    booths with Sparkbooth 4 activated at the same time. Nothing changes with
    those 3 booths.

    Since you want to install Sparkbooth 5 on a 4th booth, you will need to
    purchase a Sparkbooth 5 license to activate that install. The new
    Sparkbooth 5 license has nothing to do with your Sparkbooth 4 license and
    the booths with Sparkbooth 4.

  7. Support Staff 7 Posted by Joe Connell on 21 Feb, 2018 07:33 PM

    Joe Connell's Avatar

    Dave,

    Slow down... When you purchase a Sparkbooth software license, it has (3) Activations to install the software in 3 different computers = Activations

    I thought that was the ability to put it on 3 booths with 1 license.
    ... yes... each license = 3 installs to 3 different computers

    You were the one who told me that I needed to upgrade to faster computers which is why I was having the freezing issues
    Yes, the stats you gave for those computers are under powered for the software and that was why I said you need to get a faster computer.

    Remember I deal with 1,000's of help requests daily and for me to remember each case what was said from days/weeks/months ago is a bit impossible... but I do recall you providing your stats and I did suggest you get better/faster computers to prevent crashing while using DSLT/Green screen. I may have said it is a good idea to upgrade with 5.0 to get all the new features... but I am sure I did not tell you (or anyone) that you must upgrade to prevent issues you could be having... I do always tell users that Updating in the version you have may fix issues from update changes that John has fixes within the version.

    Dave, some day we can connect in Skype and talk and I can share my screen and review all the features and show you how it all works. My Skype email is [email blocked] send a Contact Request in Skype

  8. Support Staff 8 Posted by John Wu on 21 Feb, 2018 07:34 PM

    John Wu's Avatar

    Just to be clear what you need to do:

    1. Go to http://sparkbooth.com/en/#buy and purchase a new Sparkbooth 5
    license
    2. On your new booth, download and install Sparkbooth 5
    3. Use your new Sparkbooth 5 license key to activate that install

    And that is it. Your previous 3 booths and Sparkbooth 4 license remain
    untouched. The Sparkbooth 5 booth and license has nothing to do with your
    Sparkbooth 4 booths.

  9. 9 Posted by Black Tie Enter... on 21 Feb, 2018 07:41 PM

    Black Tie Entertainment's Avatar
    You got it!  I think you showed me the features on the last Skype we had.  I'm a big fan of SB and the support.

    Dave Melton
    Owner, Black Tie Entertainment
    703-803-7722 x200


    -------- Original Message --------
    Subject: Re: Sparkbooth 5 [Sparkbooth DSLR Questions #9215]
    From: Joe Connell <[email blocked]>
    Date: Wed, February 21, 2018 2:33 pm
    To: [email blocked]

    #wmQuoteWrapper pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } #wmQuoteWrapper blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }
    // Please reply above this line
    ==================================================
    From: Joe Connell (Support staff)
    Dave,
    Slow down... When you purchase a Sparkbooth software license, it has (3) Activations to install the software in 3 different computers = Activations
    I thought that was the ability to put it on 3 booths with 1 license.
    ... yes... each license = 3 installs to 3 different computers
    You were the one who told me that I needed to upgrade to faster computers which is why I was having the freezing issues
    Yes, the stats you gave for those computers are under powered for the software and that was why I said you need to get a faster computer.
    Remember I deal with 1,000's of help requests daily and for me to remember each case what was said from days/weeks/months ago is a bit impossible... but I do recall you providing your stats and I did suggest you get better/faster computers to prevent crashing while using DSLT/Green screen. I may have said it is a good idea to upgrade with 5.0 to get all the new features... but I am sure I did not tell you (or anyone) that you must upgrade to prevent issues you could be having... I do always tell users that Updating in the version you have may fix issues from update changes that John has fixes within the version.
    Dave, some day we can connect in Skype and talk and I can share my screen and review all the features and show you how it all works. My Skype email is [email blocked] send a Contact Request in Skype
    On Wed, Feb 21 at 11:31 AM PST, John Wu wrote:
    You have a Sparkbooth 4 license which has 3 activations, so you can have 3
    booths with Sparkbooth 4 activated at the same time. Nothing changes with
    those 3 booths.
    Since you want to install Sparkbooth 5 on a 4th booth, you will need to
    purchase a Sparkbooth 5 license to activate that install. The new
    Sparkbooth 5 license has nothing to do with your Sparkbooth 4 license and
    the booths with Sparkbooth 4.
    Having trouble reading this? View this discussion online: Sparkbooth 5.
    Reply with #ignore to stop receiving notifications for this discussion.
  10. 10 Posted by Black Tie Enter... on 21 Feb, 2018 07:56 PM

    Black Tie Entertainment's Avatar
    Ok - downloaded and waiting for license key

    Dave Melton
    Owner, Black Tie Entertainment
    703-803-7722 x200


    -------- Original Message --------
    Subject: Re: Sparkbooth 5 [Sparkbooth DSLR Questions #9215]
    From: John Wu <[email blocked]>
    Date: Wed, February 21, 2018 2:34 pm
    To: [email blocked]

    #wmQuoteWrapper pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } #wmQuoteWrapper blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }
    // Please reply above this line
    ==================================================
    From: John Wu (Support staff)
    Just to be clear what you need to do:
    1. Go to http://sparkbooth.com/en/#buy and purchase a new Sparkbooth 5
    license
    2. On your new booth, download and install Sparkbooth 5
    3. Use your new Sparkbooth 5 license key to activate that install
    And that is it. Your previous 3 booths and Sparkbooth 4 license remain
    untouched. The Sparkbooth 5 booth and license has nothing to do with your
    Sparkbooth 4 booths.
    On Wed, Feb 21 at 11:33 AM PST, Joe Connell wrote:
    Dave,
    Slow down... When you purchase a Sparkbooth software license, it has (3) Activations to install the software in 3 different computers = Activations
    I thought that was the ability to put it on 3 booths with 1 license.
    ... yes... each license = 3 installs to 3 different computers
    You were the one who told me that I needed to upgrade to faster computers which is why I was having the freezing issues
    Yes, the stats you gave for those computers are under powered for the software and that was why I said you need to get a faster computer.
    Remember I deal with 1,000's of help requests daily and for me to remember each case what was said from days/weeks/months ago is a bit impossible... but I do recall you providing your stats and I did suggest you get better/faster computers to prevent crashing while using DSLT/Green screen. I may have said it is a good idea to upgrade with 5.0 to get all the new features... but I am sure I did not tell you (or anyone) that you must upgrade to prevent issues you could be having... I do always tell users that Updating in the version you have may fix issues from update changes that John has fixes within the version.
    Dave, some day we can connect in Skype and talk and I can share my screen and review all the features and show you how it all works. My Skype email is [email blocked] send a Contact Request in Skype
    Having trouble reading this? View this discussion online: Sparkbooth 5.
    Reply with #ignore to stop receiving notifications for this discussion.
  11. Support Staff 11 Posted by John Wu on 21 Feb, 2018 08:00 PM

    John Wu's Avatar

    Thanks!

    It looks like the license key was just emailed to you. Let me know if you
    got it.

    Forgot to add that your new Sparkbooth 5 license allows another 3
    activations, so you can use that license on another 3 additional booths.

  12. 12 Posted by Black Tie Enter... on 21 Feb, 2018 08:41 PM

    Black Tie Entertainment's Avatar
    Got it!  Thanks John!

    Dave Melton
    Owner, Black Tie Entertainment
    703-803-7722 x200


    -------- Original Message --------
    Subject: Re: Sparkbooth 5 [Sparkbooth DSLR Questions #9215]
    From: John Wu <[email blocked]>
    Date: Wed, February 21, 2018 3:00 pm
    To: [email blocked]

    #wmQuoteWrapper pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } #wmQuoteWrapper blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }
    // Please reply above this line
    ==================================================
    From: John Wu (Support staff)
    Thanks!
    It looks like the license key was just emailed to you. Let me know if you
    got it.
    Forgot to add that your new Sparkbooth 5 license allows another 3
    activations, so you can use that license on another 3 additional booths.
    On Wed, Feb 21 at 11:56 AM PST, Black Tie Entertainment wrote:
    Ok - downloaded and waiting for license key

    Dave Melton
    Owner, Black Tie Entertainment
    703-803-7722 x200


    -------- Original Message --------
    Subject: Re: Sparkbooth 5 [Sparkbooth DSLR Questions #9215]
    From: John Wu <[email blocked]>
    Date: Wed, February 21, 2018 2:34 pm
    To: [email blocked]

    #wmQuoteWrapper pre { width: 92%; margin: 10px 2%; padding: 5px 2%; background: #efefef; border: 1px solid #d6d6d6 } #wmQuoteWrapper blockquote { margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }
    // Please reply above this line
    ==================================================
    From: John Wu (Support staff)
    Just to be clear what you need to do:
    1. Go to http://sparkbooth.com/en/#buy and purchase a new Sparkbooth 5
    license
    2. On your new booth, download and install Sparkbooth 5
    3. Use your new Sparkbooth 5 license key to activate that install
    And that is it. Your previous 3 booths and Sparkbooth 4 license remain
    untouched. The Sparkbooth 5 booth and license has nothing to do with your
    Sparkbooth 4 booths.
    On Wed, Feb 21 at 11:33 AM PST, Joe Connell wrote:
    Dave,
    Slow down... When you purchase a Sparkbooth software license, it has (3) Activations to install the software in 3 different computers = Activations
    I thought that was the ability to put it on 3 booths with 1 license.
    ... yes... each license = 3 installs to 3 different computers
    You were the one who told me that I needed to upgrade to faster computers which is why I was having the freezing issues
    Yes, the stats you gave for those computers are under powered for the software and that was why I said you need to get a faster computer.
    Remember I deal with 1,000's of help requests daily and for me to remember each case what was said from days/weeks/months ago is a bit impossible... but I do recall you providing your stats and I did suggest you get better/faster computers to prevent crashing while using DSLT/Green screen. I may have said it is a good idea to upgrade with 5.0 to get all the new features... but I am sure I did not tell you (or anyone) that you must upgrade to prevent issues you could be having... I do always tell users that Updating in the version you have may fix issues from update changes that John has fixes within the version.
    Dave, some day we can connect in Skype and talk and I can share my screen and review all the features and show you how it all works. My Skype email is [email blocked] send a Contact Request in Skype
    Having trouble reading this? View this discussion online: Sparkbooth 5.
    Reply with #ignore to stop receiving notifications for this discussion.
    Having trouble reading this? View this discussion online: Sparkbooth 5.
    Reply with #ignore to stop receiving notifications for this discussion.
  13. John Wu closed this discussion on 07 Mar, 2018 04:54 PM.

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