Sparkbooth DSLR program not responding

whoots's Avatar

whoots

09 Feb, 2018 01:21 PM

Hi, the sparkbooth dslr program is always not responding when I click on photo layout tab. Tried uninstall and reinstalling but problem still persisted. Please help with this issue as I am unable to run any events with sparkbooth down. Thank you

  1. Support Staff 1 Posted by Jorge Oliva on 09 Feb, 2018 02:03 PM

    Jorge Oliva's Avatar

    can you open the program on the preview page press Ctrl shift 9 key at the same time this will open a message box write program freezing and press send this will send us a log file to view for error

  2. 2 Posted by whoots on 09 Feb, 2018 02:49 PM

    whoots's Avatar

    Hi, may I know if you have received the log file?

  3. Support Staff 3 Posted by Rob (ZCZ) on 09 Feb, 2018 04:23 PM

    Rob (ZCZ)'s Avatar

    Support request with log file was received, John will look it over and get back to you ASAP.

  4. Support Staff 4 Posted by John Wu on 09 Feb, 2018 04:40 PM

    John Wu's Avatar

    The log does not show an error, but it sounds like you have a corrupt
    layout. Can you reset your settings back to default? Here are instructions
    on how to do that:
    http://help.sparkbooth.com/kb/how-to/reset-settings-to-default

    You will probably have to use the command line instructions.

  5. 5 Posted by whoots on 09 Feb, 2018 11:27 PM

    whoots's Avatar

    Arh Alright resetting the setting seems to work! Thanks for the very prompt reply! :D

  6. 6 Posted by U'Nika on 11 Feb, 2018 03:29 PM

    U'Nika's Avatar

    I havent changed my settings at all. I just bought the license 30 mins ago and I wanted to cange the layout....when I click on it it just keeps sayin loading.

  7. Support Staff 7 Posted by Joe Connell on 11 Feb, 2018 03:35 PM

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    Let's start with more information from your system...

    From the main screen (where you would do sessions)
    hold down the Ctrl + Shift + 9 keys all at the same time
    to open a new window for Request Support and send it.
    It will provide us with a lot of information about your system
    and we can then help with your issue.


    Joe Connell - SB Support

  8. John Wu closed this discussion on 07 Mar, 2018 04:53 PM.

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