Live View

Evan lumley's Avatar

Evan lumley

26 Jan, 2018 05:34 PM

I am currently testing your product with the trial, I am interested in purchasing the full DSLR version, but I have one concern, I've noticed the live view is very blurry, when I adjust the resolution in the settings it then causes the live view to be laggy. Anyway to fix this?

  1. Support Staff 1 Posted by Joe Connell on 26 Jan, 2018 05:41 PM

    Joe Connell's Avatar

    Does your computer meet the System Requirements
    needed to run the DSLR version?

    DSLR System Requirements: Windows (7 or later),
    compatible Canon or Nikon DSLR camera,
    4GB or more RAM, and Intel i5 processor or better (2.5Ghz or faster)

  2. 2 Posted by Evan Bradley Lu... on 26 Jan, 2018 05:55 PM

    Evan Bradley Lumley's Avatar

    Running it off a Windows tablet with 4GB RAM and 1.10 GHz, so I guess it
    because of the GHz?

  3. Support Staff 3 Posted by Joe Connell on 26 Jan, 2018 06:02 PM

    Joe Connell's Avatar

    Yes, the Ghz is the speed of the computer and
    if it is not fast enough, it will lag and crash during use.

    1.10Ghz is not even fast enough for our Premium (webcam) version
    that requires at least 2.0Ghz

    Keep in mind, the computer is the main unit that runs
    your photo booth business, using a low cost computer
    will only cost you in the end with system issues during events.

    Yes, I have been there
    and we have done over 100+ events each year
    and with proper hardware and software, never any issues.

    Joe Connell - SB Support

  4. Support Staff 4 Posted by John Wu on 26 Jan, 2018 06:06 PM

    John Wu's Avatar

    You can also try decreasing the size of the photos that the camera is setup
    to take.

  5. John Wu closed this discussion on 05 Feb, 2018 06:16 PM.

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