Register license

chris's Avatar

chris

10 Dec, 2017 07:51 PM

hello my photobooth work yesterday ok no problem
When I start it this morning to send photos, it ask me a license, but the licence was still inside and register
I think a bug, no problem
So I put again the licence, Ok no problem but I receive a mail wich tell me it was my last licence.
In this photobooth there is 2 licence ! How delete one and get my 3th licence please ??
Thanks
Chris

  1. Support Staff 1 Posted by Jorge Oliva on 10 Dec, 2017 10:16 PM

    Jorge Oliva's Avatar

    You never lose your activation you can always reset them here http://help.sparkbooth.com/kb/activating-and-licensing/resetting-ac...

  2. Support Staff 2 Posted by John Wu on 10 Dec, 2017 10:26 PM

    John Wu's Avatar

    Take a look at this for reasons why the install may become unactivated. See
    http://help.sparkbooth.com/kb/activating-and-licensing/install-deactivated

    But like Jorge said you do not lose activations.

  3. 3 Posted by christof2000 on 11 Dec, 2017 06:54 PM

    christof2000's Avatar

    Hello, sorry for my bad english
    I just reset my 2 photobooth now, so I must have 3 licences because the 3th is not still ready and not installed.
    But when I recover my licence on the web site I receive a mail which tell me I just have 2 licences remaining.
    So I ask me where is the third ? Because I put yesterday by error a 2nd licence in my vintage photobooth but when I release the licences it release just one licence. :(
    Thanks for your help support :) and help me found my 3th license
    Chris

    ----- Mail original -----

    De: "John Wu" <[email blocked]>
    À: [email blocked]
    Envoyé: Dimanche 10 Décembre 2017 23:26:29
    Objet: Re: Register license [Sparkbooth DSLR Questions #8118]

  4. Support Staff 4 Posted by John Wu on 11 Dec, 2017 07:01 PM

    John Wu's Avatar

    Again you do not lose activations, since you can alway reset them when you
    use them up. See
    http://help.sparkbooth.com/kb/activating-and-licensing/re-installing-and-activating-sparkbooth

    My records show your license only has 1 activation currently being used.
    You can activate 2 more times before having to reset.

  5. 5 Posted by christof2000 on 11 Dec, 2017 07:17 PM

    christof2000's Avatar

    Hello John, all my photobooth are desactivate :)

    ----- Mail original -----

    De: "John Wu" <[email blocked]>
    À: [email blocked]
    Envoyé: Lundi 11 Décembre 2017 20:01:58
    Objet: Re: Register license [Sparkbooth DSLR Questions #8118]

  6. John Wu closed this discussion on 03 Jan, 2018 11:37 PM.

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