DSLR ???

Alysson Ferreira's Avatar

Alysson Ferreira

25 Oct, 2017 05:31 AM

Hello, yesterday I installed my third activation, to use a DSLR camera for the first time, but I was not really liking how it was showing up, so I searched your site, I found a "Portuguese" option where I had to download the software to Canon and Nikon and it was still in Portuguese, I was happy about it, but sad because I could not use my license ...
Only that appeared a message that if I want to use my license, will disable the other activations ... for me to use this software, do you even need to disable the first two activations ?? can not be deactivated only the third one that was the most resounding ??

  1. Support Staff 1 Posted by John Wu on 25 Oct, 2017 06:21 AM

    John Wu's Avatar

    Are you referring to resetting your activations? When you reset your
    activations, you can go back and just reactivate the installs you want to
    keep.
    See
    http://help.sparkbooth.com/kb/activating-and-licensing/resetting-activations

  2. 2 Posted by Alysson Ferreir... on 25 Oct, 2017 01:23 PM

    Alysson Ferreira's Avatar

    When I bought, I downloaded the file to DSLR, but yesterday I browsing the site found a link to download for "Canon and Nikon cameras" ...
    I downloaded the Canon, installed and liked more than what I'm using, also because it is also translated into Portuguese, but it is installed as an evaluation, and when I put my license did not accept. And on this third computer I would like to use this for canon, since I am going to use a camera canon in the program ...

    I accessed the link that you sent, where it says: Your license key will be restarted and installed enabled.
    But that other installations will be disabled ... I will lose the activations of others ??
    If I do not lose, will I have to reinstall the program and have to reconfigure everything again the way I left it configured today?

    ________________________________
    De: John Wu <[email blocked]>
    Enviado: quarta-feira, 25 de outubro de 2017 06:21
    Para: [email blocked]
    Assunto: Re: DSLR ??? [Sparkbooth DSLR Questions #6745]

  3. Support Staff 3 Posted by John Wu on 25 Oct, 2017 03:02 PM

    John Wu's Avatar

    You have a Sparkbooth DSLR 4 license key which will only activate
    Sparkbooth DSLR 4, which you can download at http://sparkbooth.com/
    download-archive

    Your license key will not activate the current version 5 unless you upgrade
    the license key. If you want to upgrade, go to http://sparkbooth.com/upgrade

  4. 4 Posted by Alysson Ferreir... on 25 Oct, 2017 04:16 PM

    Alysson Ferreira's Avatar

    I did this now, for the upgrade, but the activation will also work for version 4 ???

    ________________________________
    De: John Wu <[email blocked]>
    Enviado: quarta-feira, 25 de outubro de 2017 15:02
    Para: [email blocked]
    Assunto: Re: DSLR ??? [Sparkbooth DSLR Questions #6745]

  5. Support Staff 5 Posted by John Wu on 25 Oct, 2017 04:55 PM

    John Wu's Avatar

    Sparkbooth 5 licenses will activate Sparkbooth 4.3

  6. 6 Posted by Alysson Ferreir... on 25 Oct, 2017 05:08 PM

    Alysson Ferreira's Avatar

    To upgrade do you have to pay $ 95.00?

    ________________________________
    De: John Wu <[email blocked]>
    Enviado: quarta-feira, 25 de outubro de 2017 16:55
    Para: [email blocked]
    Assunto: Re: DSLR ??? [Sparkbooth DSLR Questions #6745]

  7. Support Staff 7 Posted by John Wu on 25 Oct, 2017 05:23 PM

    John Wu's Avatar

    Sparkbooth 5 is a paid upgrade

  8. John Wu closed this discussion on 02 Nov, 2017 03:56 PM.

  9. Alysson Ferreira re-opened this discussion on 20 Apr, 2018 06:21 PM

  10. 8 Posted by Alysson Ferreir... on 20 Apr, 2018 06:21 PM

    Alysson Ferreira's Avatar

    Hello, in the last days I am trying to use the sparkbooth with the web cam that I have always used and it is giving problem, or the image does not appear and says that the camera was not detected or the image appears and still says that the camera was not detected in the attached image) this happens with the two web cams that I have ...
    now when i put a DSLR camera it works normally ...
    what should I do? because I need to use the 3 cameras (two web cam and one DSLR)

  11. Support Staff 9 Posted by John Wu on 20 Apr, 2018 06:24 PM

    John Wu's Avatar

    That message is being displayed because you have the software configured to
    use the webcam for only the preview, and to take photos with the DSLR
    camera. It is waiting for you to connected the DSLR camera.

    If you only want to use the webcam to take photos, see
    http://help.sparkbooth.com/kb/sparkbooth-dslr/enabling-webcam-photos

  12. John Wu closed this discussion on 02 May, 2018 04:42 PM.

  13. Alysson Ferreira re-opened this discussion on 08 May, 2018 06:59 PM

  14. 10 Posted by Alysson Ferreir... on 08 May, 2018 06:59 PM

    Alysson Ferreira's Avatar

    Good afternoon, I have a problem, one of my computers burned the motherboard and the processor ... I need to install the program on another computer, what do I need to do?

    ________________________________
    De: Alysson Ferreira <[email blocked]>
    Enviado: sexta-feira, 20 de abril de 2018 18:20:50
    Para: John Wu
    Assunto: camera problems

    Hello, in the last days I am trying to use the sparkbooth with the web cam that I have always used and it is giving problem, or the image does not appear and says that the camera was not detected or the image appears and still says that the camera was not detected in the attached image) this happens with the two web cams that I have ...
    now when i put a DSLR camera it works normally ...
    what should I do? because I need to use the 3 cameras (two web cam and one DSLR)

  15. Support Staff 11 Posted by John Wu on 08 May, 2018 07:00 PM

    John Wu's Avatar
  16. 12 Posted by Alysson Ferreir... on 08 May, 2018 07:23 PM

    Alysson Ferreira's Avatar

    ok, but I have the program installed on two other computers and the third one that gave problem, I have wanted to install on another computer, I still have to follow the instructions of that link?

    ________________________________
    De: John Wu <[email blocked]>
    Enviado: terça-feira, 8 de maio de 2018 19:00
    Para: [email blocked]
    Assunto: Re: DSLR ??? [Sparkbooth DSLR Questions #6745]

  17. Support Staff 13 Posted by John Wu on 08 May, 2018 07:58 PM

    John Wu's Avatar

    Yes. But if you are out of activations, you will need to reset. See
    http://help.sparkbooth.com/kb/activating-and-licensing/resetting-activations

    And then you can go back and reactivate the installs you want to keep.

  18. 14 Posted by Alysson Ferreir... on 08 May, 2018 07:59 PM

    Alysson Ferreira's Avatar

    let me explain better, I have the program for 3 computers and it was installed on 3 computers, one of which burned the motherboard and the processor, except that I will have to replace that computer that burned for another and I will need to install the program. .. my question is: can I install the program normally on the other computer or will it give some type of conflict because I have already installed on 3 computers before?

    ________________________________
    De: Alysson Ferreira <[email blocked]>
    Enviado: terça-feira, 8 de maio de 2018 19:22
    Para: John Wu
    Assunto: Re: DSLR ??? [Sparkbooth DSLR Questions #6745]

    ok, but I have the program installed on two other computers and the third one that gave problem, I have wanted to install on another computer, I still have to follow the instructions of that link?

    ________________________________
    De: John Wu <[email blocked]>
    Enviado: terça-feira, 8 de maio de 2018 19:00
    Para: [email blocked]
    Assunto: Re: DSLR ??? [Sparkbooth DSLR Questions #6745]

  19. Support Staff 15 Posted by Joe Connell on 08 May, 2018 08:05 PM

    Joe Connell's Avatar

    YES, you already installed all 3 Activation on those 3 computers and O NE of them is no longer working... so you can not go in to that computer and DEACTIVATE it so that you can install on a new computer (replacing the dead one)

    What you need to do is RESET all your activations to release them all and then you can Activate the 2 good computers (again) and install the New computer

  20. John Wu closed this discussion on 31 May, 2018 08:31 PM.

  21. Alysson Ferreira re-opened this discussion on 04 Aug, 2018 03:46 AM

  22. 16 Posted by Alysson Ferreir... on 04 Aug, 2018 03:46 AM

    Alysson Ferreira's Avatar

    Hello,

    I have a problem, when I open the program, the webcam image will appear, but there is a message in front of the image saying that the camera was not detected (as I sent as an example in the attachment)
    I use a web cam logitec, this camera has always been used, but after the last updates this message started to appear.
    What should i do ?

    [https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif]<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Livre de vírus. www.avast.com<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>.

  23. Support Staff 17 Posted by John Wu on 04 Aug, 2018 05:21 AM

    John Wu's Avatar

    Looks like you installed Sparkbooth DSLR, so it is waiting for you to
    connect a DSLR camera. If you only want to use a webcam, you can configure
    Sparkbooth DSLR to only use a webcam or install regular Sparkbooth
    http://help.sparkbooth.com/kb/sparkbooth-dslr/enabling-webcam-photos

  24. John Wu closed this discussion on 25 Sep, 2018 06:02 PM.

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