print margins/padding

Alex's Avatar

Alex

12 Oct, 2017 01:55 AM

HI All,
since the last two recent updates to sparkbooth DSLR, Im now getting part of the layout cut off, as if the 1200x1800 size is too big..

I have tried to adjust the padding and it helped somewhat, but it is still off, it looks like the layouts are oversized by roughly 40 px vertically,

Joe suggested I post a ticket here to ask for help. I have tried to adjust it based on the previous tickets I found of others having a similar issue, but was not able to get it fixed..Maybe I am reading the "test print" chart wrong, but the padding does not seem to adjust accordingly to the values either.

when I pad the "right" side, it affects the bottom of the photo strips..

Can you please help? I can scan a test print printout if necessary.

I tried attaching the layout file I created for sparkbooth, and a photo of the printout with a -5 padding on the right side, but when I try to create the ticket after it says "something went wrong" on your website

  1. Support Staff 1 Posted by Joe Connell on 12 Oct, 2017 02:03 AM

    Joe Connell's Avatar

    Alex,

    Yes, scan the printed TEST print for us to see
    so we can help you with the pad margins.
    I assume you did have all the margins set to 0
    when you did this TEST print...???

    ...NOTE to John... vacation over..
    I may need your help with Alex's pad margins...
    you are the best at this

  2. 2 Posted by Alex on 12 Oct, 2017 06:02 PM

    Alex's Avatar

    attached the print with no padding

  3. Support Staff 3 Posted by John Wu on 12 Oct, 2017 06:16 PM

    John Wu's Avatar

    Try setting the margins to top = 0, left = 0, right = 10, bottom = 12 and
    then do another test print.

  4. John Wu closed this discussion on 02 Nov, 2017 03:55 PM.

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