Print counts and session counts

Steve's Avatar

Steve

04 Sep, 2017 08:32 PM

Hello,
I was looking at my session count and my print counts and they look to be the same...even though I know that I've printed multiple strips during some sessions. I'm worried that my print count is now off and I may run out of paper/ribbon earlier then expected.

  1. Support Staff 1 Posted by Joe Connell on 04 Sep, 2017 09:09 PM

    Joe Connell's Avatar

    Here is the BEST way to insure that your PRINT count
    keeps you in control to be ready to change Media/Paper.

    Create a NEW Counter for PRINTS {see video attached]

    Then every time you change the Paper/Media go into
    your Counters (Ctrl+4) and RESET that counter back to 0

  2. 2 Posted by Steve on 04 Sep, 2017 09:13 PM

    Steve's Avatar

    Thanks, I did that already, but just wanted to understand why the print and sessions where the same during my event the other day. I had multiple prints during a few of the sessions and would think that my prints count should have been higher then my session counts.

  3. Support Staff 3 Posted by Joe Connell on 04 Sep, 2017 09:25 PM

    Joe Connell's Avatar

    If you set it up AS PRINTS then every time the printer is sent
    a layout/session to be printed... the counter adds 1 to the count.

    So if you did 10 Sessions and each session you did 2 prints
    (1 during the session and added one after) then your Prints
    counter would have 20...

    It sounds like you have something set wrong.

    TRY THIS:
    Set your Prints to 0 and Sessions to 0
    Do 3 Sessions and add a Print for each session
    using the Album to print another OR use the Ctrl+P
    (NOT set in Printer as 2 - Only set for 1)

    Then check your Counters (Ctrl+4) and it should read
    3 Sessions and 6 Prints... if it doesn't there is something wrong.

    And you should send us a Request Support form by
    going to the Main screen (where you do sessions) and
    hold down the Ctrl + Shift + 9 keys all at the same time,
    a New window will open and send it.

    It will provide us additional information about your system.

  4. 4 Posted by Steve on 04 Sep, 2017 09:36 PM

    Steve's Avatar

    Perfect, thanks...I have another gig on Friday that I can try this on.

  5. 5 Posted by null) (null on 09 Sep, 2017 03:23 PM

    null) (null's Avatar

    Joe,
    Ok, I did what you said and ran a test last night during my event. It will show that extra photos where printed only if I use the Crtl-p from the keyboard. I had several groups come up and choose multiple prints from within the program and the count stayed consistent and didn't increase accordingly to the requested extra prints after the session. I don't recall this happening before the last update.
    Steve

    Sent from my iPad

  6. Support Staff 6 Posted by John Wu on 09 Sep, 2017 03:26 PM

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    Can you hold down ctrl-shift-9 on the main screen to send your log?

  7. 7 Posted by null) (null on 09 Sep, 2017 03:28 PM

    null) (null's Avatar

    I will try and recreate it and send it over.

    Sent from my iPad

  8. 8 Posted by Steve on 09 Sep, 2017 03:51 PM

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    Ok, just sent it

  9. Support Staff 9 Posted by John Wu on 09 Sep, 2017 04:09 PM

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    In your support request you say "when I do it inside the program after a
    session", how are you doing that exactly?

  10. 10 Posted by null) (null on 09 Sep, 2017 04:12 PM

    null) (null's Avatar

    When you go into the print setup and select the option to have multiple prints. It will show up at the end of a session how many additional prints you want and you can select 2,3 etc.

    Sent from my iPad

  11. Support Staff 11 Posted by John Wu on 09 Sep, 2017 04:31 PM

    John Wu's Avatar

    Thanks. I'll look into this and get back to you.

  12. Support Staff 12 Posted by Joe Connell on 09 Sep, 2017 07:13 PM

    Joe Connell's Avatar

    As John asked before
    hold down ctrl-shift-9 on the main screen to send your log

  13. Support Staff 13 Posted by John Wu on 13 Sep, 2017 01:39 AM

    John Wu's Avatar

    Steve, Can you try this new build and let me know if the print counter
    fixes the issue you were seeing?
    https://www.dropbox.com/s/zsfimrnlpwsnotd/sparkboothdslr-setup.exe?dl=0

  14. 14 Posted by null) (null on 13 Sep, 2017 10:27 AM

    null) (null's Avatar

    John,
    I'll try to download this evening and let you know.
    Steve

    Sent from my iPad

  15. 15 Posted by Steve on 13 Sep, 2017 11:00 PM

    Steve's Avatar

    Ok, just sent you the file. The counts are now correct, but it's not printing. It says sent to the printer, but nothing it printing.

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