having issue.. canon t6

brian's Avatar

brian

20 Apr, 2017 11:57 PM

i upgraded my window 32 bit and added more memory 8mb to my computer..

spark booth keep asking me to disable auto power and i do have it off in the camera.
its says the battery is low i have a power adapter connected...

i have the trial version of DSLR software to try it out if it works..for now... then will upgrade once i see it works well..

what should i do?

Thanks
Brian

  1. Support Staff 1 Posted by John Wu on 21 Apr, 2017 12:00 AM

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    Can you send a screenshot of the error that you are seeing?

  2. 2 Posted by Brian Hus on 21 Apr, 2017 03:26 PM

    Brian Hus's Avatar

    Hi John,
    Here's the screen captures..

    the camera is on power save is off…
    liveview is on…
    it is on a power supply not a battery..

    its the Canon T6.

    I’m testing out the trial version updated it
    before i upgrade to DSLR.. want to make sure it works..
    ..

  3. Support Staff 3 Posted by John Wu on 21 Apr, 2017 03:36 PM

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    Can hold down shift-ctrl-9 from the main screen to send the log?

  4. Support Staff 4 Posted by John Wu on 21 Apr, 2017 03:58 PM

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    Wait a minute. Are you running Sparkbooth DSLR while the EOS Utility is
    open?

  5. 5 Posted by Brian Hus on 21 Apr, 2017 04:48 PM

    Brian Hus's Avatar

    yes

  6. 6 Posted by Brian Hus on 21 Apr, 2017 04:50 PM

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    yes i tried with it closed and with it open… both same issue..

  7. Support Staff 7 Posted by John Wu on 21 Apr, 2017 04:51 PM

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    Try closing the EOS Utility and then start Sparkbooth DSLR

  8. 8 Posted by Brian Hus on 21 Apr, 2017 11:04 PM

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    Tried it… open , closed screen live view on off.
    yesterday camera started to drop connection..
    got it work one time… then stopped..
    was giving me all these issues..

    i tried sociabooth for another company and works fine after installing the trial…
    but wanna give spark booth a chance and more affordable to upgrade then purchase a new application..

  9. Support Staff 9 Posted by John Wu on 21 Apr, 2017 11:20 PM

    John Wu's Avatar

    Can I remote into your computer to take a look? Here are the instructions
    on how to setup the remote session http://sparkbooth.com/remotesupport

  10. 10 Posted by Brian Husb on 25 Apr, 2017 03:49 PM

    Brian Husb's Avatar

    ok...

    i'm not home now or later today...
    can i set this up later this week or next??

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