tag:help.sparkbooth.com,2010-04-06:/discussions/sparkbooth-dslr-beta/5017-having-issue-canon-t6Sparkbooth: Discussion 2017-06-03T15:50:44Ztag:help.sparkbooth.com,2010-04-06:Comment/424005952017-04-21T00:00:51Z2017-04-21T00:00:51Zhaving issue.. canon t6<div><p>Can you send a screenshot of the error that you are seeing?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/424005952017-04-21T15:26:51Z2017-04-21T15:26:54Zhaving issue.. canon t6<div><p>Hi John,<br>
Here's the screen captures..</p>
<p>the camera is on power save is off…<br>
liveview is on…<br>
it is on a power supply not a battery..</p>
<p>its the Canon T6.</p>
<p>I’m testing out the trial version updated it<br>
before i upgrade to DSLR.. want to make sure it works..<br>
..</p></div>Brian Hustag:help.sparkbooth.com,2010-04-06:Comment/424005952017-04-21T15:36:50Z2017-04-21T15:36:50Zhaving issue.. canon t6<div><p>Can hold down shift-ctrl-9 from the main screen to send the log?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/424005952017-04-21T15:58:25Z2017-04-21T15:58:25Zhaving issue.. canon t6<div><p>Wait a minute. Are you running Sparkbooth DSLR while the EOS Utility is<br>
open?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/424005952017-04-21T16:48:15Z2017-04-21T16:48:15Zhaving issue.. canon t6<div><p>yes</p></div>Brian Hustag:help.sparkbooth.com,2010-04-06:Comment/424005952017-04-21T16:50:39Z2017-04-21T16:50:39Zhaving issue.. canon t6<div><p>yes i tried with it closed and with it open… both same issue..</p></div>Brian Hustag:help.sparkbooth.com,2010-04-06:Comment/424005952017-04-21T16:51:25Z2017-04-21T16:51:25Zhaving issue.. canon t6<div><p>Try closing the EOS Utility and then start Sparkbooth DSLR</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/424005952017-04-21T23:04:30Z2017-04-21T23:04:31Zhaving issue.. canon t6<div><p>Tried it… open , closed screen live view on off.<br>
yesterday camera started to drop connection..<br>
got it work one time… then stopped..<br>
was giving me all these issues..</p>
<p>i tried sociabooth for another company and works fine after installing the trial…<br>
but wanna give spark booth a chance and more affordable to upgrade then purchase a new application..</p></div>Brian Hustag:help.sparkbooth.com,2010-04-06:Comment/424005952017-04-21T23:20:56Z2017-04-21T23:20:56Zhaving issue.. canon t6<div><p>Can I remote into your computer to take a look? Here are the instructions<br>
on how to setup the remote session <a href="http://sparkbooth.com/remotesupport">http://sparkbooth.com/remotesupport</a></p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/424005952017-04-25T15:49:22Z2017-04-25T15:49:23Zhaving issue.. canon t6<div><p>ok...</p>
<p>i'm not home now or later today...<br>
can i set this up later this week or next??</p></div>Brian Husbtag:help.sparkbooth.com,2010-04-06:Comment/424005952017-04-29T20:41:48Z2017-04-29T20:41:48Zhaving issue.. canon t6<div><p>here it is…</p>
<p>ID : 174 960 535</p>
<p>Password: 95r3tf</p></div>Brian Hustag:help.sparkbooth.com,2010-04-06:Comment/424005952017-04-29T20:44:19Z2017-04-29T20:44:19Zhaving issue.. canon t6<div><p>let me know when yo will access<br>
i make sure computer does not fall asleep..</p>
<blockquote>
<p>ID : 174 960 535</p>
<p>Password: 95r3tf</p>
<p>ID : 174 960 535</p>
<p>Password: 95r3tf</p>
<blockquote>
<p>On Apr 21, 2017, at 7:20 PM, John Wu > wrote:</p>
</blockquote>
</blockquote></div>Brian Hustag:help.sparkbooth.com,2010-04-06:Comment/424005952017-04-29T21:20:16Z2017-04-29T21:20:16Zhaving issue.. canon t6<div><p>I can try now.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/424005952017-04-29T21:21:44Z2017-04-29T21:21:44Zhaving issue.. canon t6<div><p>It says Teamviewer is not running. Let me know if you can fix in the next<br>
hour. Otherwise we can reschedule to do this during the week. I am usually<br>
available Monday through Friday from 9a to 6p PST for this. But let me know<br>
ahead of time when you are available.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/424005952017-04-29T21:22:49Z2017-04-29T21:22:50Zhaving issue.. canon t6<div><p>ok..</p></div>Brian Hustag:help.sparkbooth.com,2010-04-06:Comment/424005952017-04-29T21:25:39Z2017-04-29T21:25:39Zhaving issue.. canon t6<div><p>u tried..</p>
<p>174 960 535</p>
<p>95r3tf</p></div>Brian Hustag:help.sparkbooth.com,2010-04-06:Comment/424005952017-04-29T21:37:19Z2017-04-29T21:37:19Zhaving issue.. canon t6<div><p>Trying again now.</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/424005952017-04-29T21:40:18Z2017-04-29T21:40:19Zhaving issue.. canon t6<div><p>ok</p></div>Brian Hustag:help.sparkbooth.com,2010-04-06:Comment/424005952017-04-29T21:51:15Z2017-04-29T21:51:16Zhaving issue.. canon t6<div><p>ok great…. thank you<br>
seem to work now….</p>
<p>i saw where you change the LV view..</p>
<p>thank you</p></div>Brian Hustag:help.sparkbooth.com,2010-04-06:Comment/424005952017-05-01T13:52:40Z2017-05-01T13:52:42Zhaving issue.. canon t6<div><p>I'm getting the same issue. It's hanging on taking photos. Just upgraded to latest firmware too. What was the fix please?</p></div>Carl Greenhamtag:help.sparkbooth.com,2010-04-06:Comment/424005952017-05-01T13:57:18Z2017-05-01T13:57:21Zhaving issue.. canon t6<div><p>I have the same problem. What was the fix? The software hangs when taking pictures... :-(</p></div>Carl Greenhamtag:help.sparkbooth.com,2010-04-06:Comment/424005952017-05-01T14:13:16Z2017-05-01T14:13:16Zhaving issue.. canon t6<div><p>1) the EOS Utility was running at the same time which prevents Sparkbooth from connecting.<br>
2) Live view was disabled on the camera which prevents Sparkbooth from starting live view.</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/424005952017-05-01T16:42:22Z2017-05-01T16:42:22Zhaving issue.. canon t6<div><p>I received this for support....</p>
<p>FROM: Joe Connell (Support staff)</p>
<p>1) the EOS Utility was running at the same time which prevents<br>
Sparkbooth from connecting.<br>
2) Live view was disabled on the camera which prevents Sparkbooth from<br>
starting live view.</p></div>Brian Husbtag:help.sparkbooth.com,2010-04-06:Comment/424005952017-05-01T16:47:44Z2017-05-01T16:47:44Zhaving issue.. canon t6<div><p>Yes Brian,</p>
<p>Your Post was set to Public and a Carl Greenham had posted<br>
<strong><em>I have the same problem. What was the fix? The software hangs when taking pictures... :-(</em></strong></p>
<p>So I sent the message what was don to correct the same issue youhad</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/424005952017-05-01T16:56:36Z2017-05-01T17:35:31Zhaving issue.. canon t6<div><p>I still have problems! It attempts to take the picture but the. Hangs on taking it. It's stuck on the progress bar and doesn't take pics.... all this after upgrading to the latest software. Sensed to work fine before. Any ideas please?</p></div>Carl Greenhamtag:help.sparkbooth.com,2010-04-06:Comment/424005952017-05-01T18:07:02Z2017-05-01T18:07:05Zhaving issue.. canon t6<div><p>I had Sparkbooth Support remoted into my computer and he helped with<br>
this issue.maybe look into it..</p>
<p>remote into your computer to take a look? Here are the instructions<br>
on how to setup the remote session <a href="http://sparkbooth.com/remotesupport">http://sparkbooth.com/remotesupport</a></p></div>Brian Husbtag:help.sparkbooth.com,2010-04-06:Comment/424005952017-05-01T18:17:30Z2017-05-01T18:17:30Zhaving issue.. canon t6<div><p>Brian,</p>
<p>That was the owner/creator of the software John Wu who remote in to help you.<br>
Carl will need to Schedule a day and time that John can do it for him.</p>
<p>John will get this message too</p></div>Joe Connell