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camera settings

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Karen

17 Feb, 2017 04:32 AM

Hello - I am having trouble with grainy/delayed movement in front of camera. Is there a setting I'm missing to help avoid this?

1. Support Staff 1 Posted by Joe Connell on 17 Feb, 2017 04:42 AM

   

   Can you provide more information and
   a sample of what you have taken?

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2. 2 Posted by Karen Gaines on 17 Feb, 2017 04:47 AM

   

   I'll try and be more specific - when moving in front of camera there is a
   delay seems very jumpy. pictures turn out fine, not blurry.
   sorry this probably doesn't help much - since its a movement issue I can't
   send a sample - lol
   thanks for your quick response

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3. Support Staff 3 Posted by John Wu on 17 Feb, 2017 04:56 AM

   

   Try opening camera settings (press ctrl-3 to display) and...

   1. Check that you do not have green screen enabled for live view
   2. Decrease the live view size. If it is turned up too high, it can cause
   lag

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4. 4 Posted by Karen Gaines on 17 Feb, 2017 04:59 AM

   

   lag......that sounds like what the problem is. So live view should be
   un-checked? Decrease size?

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5. Support Staff 5 Posted by Joe Connell on 17 Feb, 2017 05:03 AM

   

   YES that does help...

   So it appears you are using a webcam.
   What version of the software are you using?
   Personal - Premium - DSLR

   When using a webcam you will get what's called motion blur
   if the people/person is moving when the photo is taken.
   [see sample attached]
   the third photo has that blur... due to movement

   The cure is to tell them not to move when the count down
   reaches 1... only other way to prevent this is using a DSLR camera
   (and you would need the DSLR version of the software)
   where a flash is used and there is no motion blur.

   Regarding the Jumpyness... you may need to adjust the Frame rate
   in the camera settings (Ctrl+3) to a lower number 15-18 that may help prevent this.

   ---

   Joe Connell - SB Support

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6. Support Staff 6 Posted by Joe Connell on 17 Feb, 2017 05:04 AM

   

   ...sorry forgot the sample

   • 0065.png 2.87 MB
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7. 7 Posted by Karen Gaines on 17 Feb, 2017 05:10 AM

   

   Actually I'm using Canon EOS - the lagging I experience when I had a webcam
   Photo Booth am trying to avoid that with the cameras I'm using - just feel
   like I'm missing something - camera is in (M) mode vs. (AF) mode hoping the
   focusing issue would not be the problem.
   Thanks again
   Karen

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8. 8 Posted by Karen Gaines on 17 Feb, 2017 05:16 AM

   

   PS - I did buy the DSLR software

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9. Support Staff 9 Posted by Jorge Oliva on 17 Feb, 2017 01:51 PM

   

   Hi Karen just to check your system information can you open spark booth then press the Ctrl, shift, 9 key at the same time and send the info to us. this will help to check how the program is performing.

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10. 10 Posted by Karen Gaines on 17 Feb, 2017 06:42 PM

    

    Just sent info, thanks much
    Karen

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11. 11 Posted by Karen Gaines on 17 Feb, 2017 06:44 PM

    

    This is how we currently have "camera settings" set up. Please advise if we
    should adjust these.
    Thx again,
    Karen

    • IMG_8095.JPG 4.16 MB
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12. John Wu closed this discussion on 03 Apr, 2017 03:12 PM.