tag:help.sparkbooth.com,2010-04-06:/discussions/sparkbooth-dslr-beta/4044-software-freezingSparkbooth: Discussion 2016-08-24T18:15:44Ztag:help.sparkbooth.com,2010-04-06:Comment/404421632016-07-31T02:16:18Z2016-07-31T02:16:18ZSoftware Freezing<div><p>Can you send the sparkbooth.txt file in your Documents
folder?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/404421632016-08-06T10:08:42Z2016-08-06T10:08:43ZSoftware Freezing<div><br></div>
<div class="gmail_extra"><br>
<div class="gmail_quote">On Sun, Jul 31, 2016 at 3:16 AM, John Wu
<span><<a href=
"mailto:tender+df7c1cb5ca@tenderapp.com">tender+df7c1cb5ca@tenderapp.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote">
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<p>// Please reply above this line<br>
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<p><b>From</b>: John Wu (Support staff)</p>
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<p>Can you send the sparkbooth.txt file in your Documents
folder?</p>
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<p>On Sat, Jul 30 at 05:55 PM PDT, Ross wrote:</p>
<blockquote>
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<p>Since the second last update of the software I have noticed that
it can freeze during a session, it can happen during the countdown
of 2nd, 3rd or 4th picture.<br>
I cant press cancel, if I turn of the camera it will cancel the
session.<br>
This hasn't happen in the past 2 years that i have been using this
software, I have 2 units and both froze tonight during
operation.<br>
I am running with powerful laptops,<br>
one of: Intel i7, 6gb RAM, 64bit<br>
one of: Intel i7, 4gb RAM, 32bit.<br>
Both using Canon 450d<br>
As i said only since second last update.<br>
If this isn't happening anyone else can I get a previous version of
the software sent to me so I can revert back to it.<br>
Thanks</p>
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<br></div>Ross Whitefordtag:help.sparkbooth.com,2010-04-06:Comment/404421632016-08-06T14:25:30Z2016-08-06T14:25:30ZSoftware Freezing<div><p>So it looks like you previously had 4.1.105 and 4.2.103
installed. Can you<br>
try re-installing those previous versions and see if you are still
seeing<br>
the freeze?</p>
<p>You can download previous versions at<br>
<a href="http://help.sparkbooth.com/kb/getting-started/sparkbooth-4-release-notes">
http://help.sparkbooth.com/kb/getting-started/sparkbooth-4-release-...</a></p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/404421632016-08-06T14:35:18Z2016-08-06T14:35:18ZSoftware Freezing<div><p>With the current version, 4.2.105, try enabling "Using external
flash or<br>
LV" under camera settings (press ctrl-3 to display) and see if that
helps.</p>
<p>On Sat, Aug 6, 2016 at 7:24 AM, John Wu <a href="mailto:john@johnwu.com">john@johnwu.com</a> wrote:</p>
<blockquote>
<p>So it looks like you previously had 4.1.105 and 4.2.103
installed. Can you try re-installing those previous versions and
see if you are still seeing the freeze?</p>
<p>You can download previous versions at <a href="http://help.sparkbooth.com/">http://help.sparkbooth.com/</a>
kb/getting-started/sparkbooth-4-release-notes</p>
<p>On Sat, Aug 6, 2016 at 3:08 AM, Ross Whiteford < <a href="mailto:tender+df7c1cb5ca@tenderapp.com">tender+df7c1cb5ca@tenderapp.com</a>>
wrote:</p>
<blockquote>
<h1><a name="-please-reply-above-this-line" class="anchor" href="#-please-reply-above-this-line"></a>// Please reply above this
line</h1>
<p><em>From</em>: Ross Whiteford <a href="mailto:instaboothireland@gmail.com">instaboothireland@gmail.com</a></p>
<p>On Sun, Jul 31, 2016 at 3:16 AM, John Wu <<a href="mailto:tender+df7c1cb5ca@tenderapp.com">tender+df7c1cb5ca@tenderapp.com</a></p>
<blockquote>
<p>wrote:</p>
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</blockquote></div>John