Camera not being read by application I payed keeps telling no camera connected

Sandy's Avatar

Sandy

14 Nov, 2022 06:05 AM

we bought a new wire n still showing me that camera not reading to connect a camera ??. Please help payed so much n its not letting me use the camera the unit came with ...camera is a Canon ...so what can i do now at this point I would like what I payed for the webcam of $69.97 which I can provide proof cause this program not letting me use the camera the unit came with??!! Thank u

  1. Support Staff 1 Posted by John on 14 Nov, 2022 02:29 PM

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  2. Support Staff 2 Posted by John on 14 Nov, 2022 03:37 PM

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    Looks like you downloaded the webcam only version of Sparkbooth. You need
    to download and install Sparkbooth DSLR from https://sparkbooth.com/en/dslr

  3. 3 Posted by Sandy Rivera on 17 Nov, 2022 07:38 PM

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    I made sure we I pressed the one for camera n payed the $159

    On Nov 14, 2022, at 7:37 AM, John <[email blocked]> wrote:

    

  4. 4 Posted by Sandy Rivera on 17 Nov, 2022 07:46 PM

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    I made sure we payed the right one it says compatible with camera n webcam .. the webcam was bought after seeing that the unit canon camera not working n unit saying no camera detected .. so we bought a $70 webcam n that made it work .. suck it’s only reading the webcam n not the cannon camera the Photo Booth came with !! I even send it to the person we bought it [image1.png] [image0.jpeg]

    On Nov 14, 2022, at 7:37 AM, John <[email blocked]> wrote:

    

  5. Support Staff 5 Posted by John on 17 Nov, 2022 08:24 PM

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    Did you download the DSLR version from
    https://sparkbooth.com/en/dslr?

  6. 6 Posted by Sandy Rivera on 17 Nov, 2022 08:59 PM

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    Yes we downloaded the program first to test it using ur trial offer out before paying the $159.00 ..once we saw that we liked your program we just hit the buy it button from the Photo Booth unit and payed for the $159 since it offered me the 3 option and we read all 3 options and made sure we payed for the right one that would work with the camera and webcam just incase the camera ever broke or stopped working

    On Nov 17, 2022, at 12:25 PM, John <[email blocked]> wrote:

    

  7. Support Staff 7 Posted by John on 17 Nov, 2022 09:32 PM

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    But according to your license activity, you installed the webcam only
    version. You need to download the DSLR version

  8. 8 Posted by Sandy Rivera on 17 Nov, 2022 10:19 PM

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    How do we do that we don’t want to pay more money when we payed for the $159 which comes with both camera n we cam I would need help reinstalling it but don’t want to lose the licensing since it came with 3 total downloads please thank you

    On Nov 17, 2022, at 1:32 PM, John <[email blocked]> wrote:

    

  9. 9 Posted by Sandy Rivera on 17 Nov, 2022 10:27 PM

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    We did the trial first then hit the buy button so would that be the problem it would be nice if we can get Fisical help from someone to help us get this running right since we payed the $159 :type_1_2:‍♀️:type_1_2:‍♀️

    On Nov 17, 2022, at 2:19 PM, Sandy Rivera <[email blocked]> wrote:

    
    How do we do that we don’t want to pay more money when we payed for the $159 which comes with both camera n we cam I would need help reinstalling it but don’t want to lose the licensing since it came with 3 total downloads please thank you

    On Nov 17, 2022, at 1:32 PM, John <[email blocked]> wrote:

    

  10. Support Staff 10 Posted by Joe Connell on 17 Nov, 2022 10:31 PM

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    You do not pay again...
    you just downloaded the wrong version for the camera you are using.
    Just download the DSLR for Canon from the web site here:
    https://sparkbooth.com/en/download/

    Do not Install it yet
    ... FIRST open the software you already installed
    and go to the Settings (Ctrl+1) > About page and click the
    Deactivate this install to release the Activation you used
    so you can reuse it to Activate the correct version.

    Next, close the software and go to your downloads and
    click the sparkboothdslr-setup.exe and install it.
    Use your License Key and email to Activate it.

    You should now have the version for use with your Canon DSLR camera.

    Let us know if you have any questions/problems.

  11. Support Staff 11 Posted by Jorge Oliva on 17 Nov, 2022 10:33 PM

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    Remember you need to be online to release activation

  12. 12 Posted by Sandy Rivera on 17 Nov, 2022 10:35 PM

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    Ok we just don’t want to loose one of the 3 licensing from the license we payed for is there a way u can help with that so we don’t loose one of the 3 please thank you

    On Nov 17, 2022, at 2:31 PM, Joe Connell <[email blocked]> wrote:

    

  13. Support Staff 13 Posted by Joe Connell on 17 Nov, 2022 10:39 PM

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    YES... follow my directions...

    ... FIRST open the software you already installed and go to the Settings (Ctrl+1) > About page and click the
    Deactivate this install to release the Activation you used
    so you can reuse it to Activate the correct version.
    ... you need to be online to release activation

    Next, close the software and download the DSLR for Canon
    from the web site here:
    https://sparkbooth.com/en/download/
    Then go to your downloads and
    click the sparkboothdslr-setup.exe and install it.
    Use your License Key and email to Activate it.

    You should now have the version for use with your Canon DSLR camera.

    Let us know if you have any questions/problems.

  14. 14 Posted by Sandy Rivera on 17 Nov, 2022 10:45 PM

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    Will it still work with the webcam also as a back up incase the camera breaks or stops working ??

    On Nov 17, 2022, at 2:39 PM, Joe Connell <[email blocked]> wrote:

    

  15. Support Staff 15 Posted by Joe Connell on 17 Nov, 2022 10:53 PM

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    YES, the DSLR version has many options for camera use,
    it can use the DSLR camera alone to take photos...
    it can use a webcam to take the photos
    it can also use BOTH the webcam for LIVE VIEW and
    the DSLR camera to take photos.. ( *** )
    ...( *** this is a bit tricky because both cameras need to be
    showing the same area to be able for the guest/user to
    Pose for the webcam and then the DSLR camera captures the photo )

  16. Support Staff 16 Posted by Joe Connell on 17 Nov, 2022 10:57 PM

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    ....ooops, was done....

    In camera Settings (Ctrl+3) you select the DSLR camera
    or a webcam and when you select a webcam you need to also
    check the Take webcam photo
    (see attached)

  17. 17 Posted by Sandy Rivera on 25 Nov, 2022 10:50 AM

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    So I uninstalled it and reinstalled it like u told us to but now we lost one more activation .. you told us we would not lose an activation we are now left with 1 out of 3 .. please resend us 1 activation code back please since u did mention and told us we would not loose an activation if we did it ur want please thank you

    On Nov 17, 2022, at 2:58 PM, Joe Connell <[email blocked]> wrote:

    

  18. Support Staff 18 Posted by Jorge Oliva on 25 Nov, 2022 01:18 PM

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    You can reset the activation count on your license key when you run out of activations. You never run out of activations.
    http://help.sparkbooth.com/kb/activating-and-licensing/resetting-ac...

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