Freezing several photos in

Kate Olson's Avatar

Kate Olson

01 Oct, 2022 10:56 PM

I accidentally posted this on a thread somewhere. But need actual help.
Hello!

Can anyone help me? All the sudden it freezes up 2-3 photos in. I have to typically restart my computer, unplug my camera and then it works. One event it got really bad and was down for 45 minutes. I replaced the camera cord, that seemed to fix it and it worked perfectly for the next 2 events.

Tonight it started again, It was down 45 minutes, tons of restarts. I finally switched the camera out. Worked perfectly for 2 hours and then started crashing again.

I am not sure what the issue could be. Any advice or tips??

I didn’t do anything different with settings on the camera or anything.

  1. Support Staff 1 Posted by John on 01 Oct, 2022 11:45 PM

    John's Avatar

    Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main
    screen?
    Or see http://help.sparkbooth.com/kb/how-to/sending-support-requests

  2. John closed this discussion on 23 Nov, 2022 03:13 PM.

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