tag:help.sparkbooth.com,2010-04-06:/discussions/sparkbooth-dslr-beta/18094-requesting-assistance-with-sparkbooth-6-dslr-on-canon-t3iSparkbooth: Discussion 2022-08-27T22:37:44Ztag:help.sparkbooth.com,2010-04-06:Comment/552965522022-08-09T19:45:29Z2022-08-09T19:45:29ZRequesting Assistance with Sparkbooth 6 DSLR on Canon T3I<div><p>You can send a Request Support from the Settings > About page<br>
it will have more information that we can review to help you.</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/552965522022-08-09T19:48:53Z2022-08-09T19:48:53ZRequesting Assistance with Sparkbooth 6 DSLR on Canon T3I<div><p>Thanks Joe. I will power the booth up later tonight and get you that information.<br>
The obvious no I have not attempted to reinstall sparkbooth yet. Talk soon.</p></div>Tyler Erdietag:help.sparkbooth.com,2010-04-06:Comment/552965522022-08-10T13:57:09Z2022-08-10T13:57:09ZRequesting Assistance with Sparkbooth 6 DSLR on Canon T3I<div><p>Alright so I sent the request from the support menu on sparkbooth. The token or link it sent me says its private or deleted. I reached out to you on Skype Joe.</p>
<p>Thanks!</p></div>Tyler Erdietag:help.sparkbooth.com,2010-04-06:Comment/552965522022-08-10T14:01:17Z2022-08-10T14:01:17ZRequesting Assistance with Sparkbooth 6 DSLR on Canon T3I<div><p>I just replied to the Request Support and<br>
you should have received an email with that reply</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/552965522022-08-10T14:03:12Z2022-08-10T14:03:46ZRequesting Assistance with Sparkbooth 6 DSLR on Canon T3I<div><p>I seen your response however the sparkbooth application keeps crashing mid session... This has never been a problem in all the years i've been using spark booth. I am requesting some assistance to solve this. The live view has always been on at the camera / on spark booth. The application is crashing after the 1st sometimes 2nd of 3rd photo. I don't even know what's going on. You are welcome to teamview to the machine and see what's happening if you would like?</p></div>Tyler Erdietag:help.sparkbooth.com,2010-04-06:Comment/552965522022-08-10T14:06:03Z2022-08-10T14:06:03ZRequesting Assistance with Sparkbooth 6 DSLR on Canon T3I<div><p>Faulting application name: Sparkbooth DSLR Canon 6.exe, version: 0.0.0.0, time stamp: 0x5b8479a6<br>
Faulting module name: Adobe AIR.dll, version: 31.0.0.96, time stamp: 0x5b847d2b<br>
Exception code: 0xc0000005<br>
Fault offset: 0x004dca54<br>
Faulting process id: 0xe80<br>
Faulting application start time: 0x01d8acc009d64315<br>
Faulting application path: C:\Program Files (x86)\Sparkbooth DSLR Canon 6\Sparkbooth DSLR Canon 6.exe<br>
Faulting module path: C:\Program Files (x86)\Sparkbooth DSLR Canon 6\Adobe AIR\Versions\1.0\Adobe AIR.dll<br>
Report Id: 4c7f35b5-41f9-4054-b156-ad27b1868cba<br>
Faulting package full name:<br>
Faulting package-relative application ID:</p></div>Tyler Erdietag:help.sparkbooth.com,2010-04-06:Comment/552965522022-08-10T14:08:21Z2022-08-10T14:08:21ZRequesting Assistance with Sparkbooth 6 DSLR on Canon T3I<div><p>We're going to have to wait for john to look at the txt file. please be patient</p></div>Jorge Olivatag:help.sparkbooth.com,2010-04-06:Comment/552965522022-08-10T14:14:00Z2022-08-10T14:14:00ZRequesting Assistance with Sparkbooth 6 DSLR on Canon T3I<div><p>The only thing I can think of is that the log shows you are not using<br>
manual mode which is recommended. Here is a tutorial showing how to set up<br>
for manual mode and focus <a href="https://youtu.be/zjEmM0cNKHs">https://youtu.be/zjEmM0cNKHs</a><br>
Also check if there are background processes or applications running like<br>
Windows Update which can use up the processor and slow things down</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/552965522022-08-10T14:15:57Z2022-08-10T14:15:57ZRequesting Assistance with Sparkbooth 6 DSLR on Canon T3I<div><p>Its on the latest Windows 10 Pro with all windows updates done. Its not on Manual Mode though, Its on Auto or Program. But even right now if i try to fire off 1-2 photos the app just crashes. Would you recommend I reinstall the application or did you want to teamview and look first? Please advise.</p></div>Tyler Erdietag:help.sparkbooth.com,2010-04-06:Comment/552965522022-08-10T14:18:03Z2022-08-10T14:18:03ZRequesting Assistance with Sparkbooth 6 DSLR on Canon T3I<div><p>You can try reinstalling and resetting the setting by to default. See<br>
<a href="http://help.sparkbooth.com/kb/how-to/reset-settings-to-default">http://help.sparkbooth.com/kb/how-to/reset-settings-to-default</a><br>
And you are sure there are no background processes or applications running?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/552965522022-08-10T14:19:11Z2022-08-10T14:19:11ZRequesting Assistance with Sparkbooth 6 DSLR on Canon T3I<div><p>I've had no issues with this prior. The machine is only for Photobooth nothing else. No background processes are running to my knowledge.</p></div>Tyler Erdietag:help.sparkbooth.com,2010-04-06:Comment/552965522022-08-10T14:25:35Z2022-08-10T14:25:35ZRequesting Assistance with Sparkbooth 6 DSLR on Canon T3I<div><p>I just noticed there is a Version 7.0<br>
i'm on 6.0 is the license upgraded to 7.0? Or is it a new purchase? Please advise.</p></div>Tyler Erdietag:help.sparkbooth.com,2010-04-06:Comment/552965522022-08-10T14:27:38Z2022-08-10T14:27:38ZRequesting Assistance with Sparkbooth 6 DSLR on Canon T3I<div><p>Well, we don't see anything wrong in the txt log the only thing we see is your running on green mode in the past that has been an issue for other users and they took care of it by running on manual or P mode. try resetting your spark booth back to default and see if that takes care of the problem. version 7 is an upgrade from your version</p></div>Jorge Olivatag:help.sparkbooth.com,2010-04-06:Comment/552965522022-08-10T14:29:15Z2022-08-10T14:29:15ZRequesting Assistance with Sparkbooth 6 DSLR on Canon T3I<div><p>You have the 6.0 version and you CAN Upgrade to 7.0 here<br>
<a href="https://secure.sparkbooth.com/upgrade">https://secure.sparkbooth.com/upgrade</a></p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/552965522022-08-10T15:09:50Z2022-08-10T15:09:50ZRequesting Assistance with Sparkbooth 6 DSLR on Canon T3I<div><p>I've changed a few things and also upgraded to 7.0 thanks for this great product John! The problem does not appear to be happening on the new version. Live View on the application i've set to Session only. I will advise if any further issues occur.</p></div>Tyler Erdie