tag:help.sparkbooth.com,2010-04-06:/discussions/sparkbooth-dslr-beta/17832-sparkbooth-freezesSparkbooth: Discussion 2022-07-26T14:12:01Ztag:help.sparkbooth.com,2010-04-06:Comment/543608522022-05-19T23:42:39Z2022-05-19T23:42:39ZSparkbooth freezes<div><p>I do not see any license registered to this email<br>
<a href="mailto:sven.naesen@outlook.com">sven.naesen@outlook.com</a><br>
What email did you register the software license?</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/543608522022-05-20T07:53:01Z2022-05-20T07:53:07ZSparkbooth freezes<div><p><a href="mailto:lukas_swannet1@hotmail.com">lukas_swannet1@hotmail.com</a> (2x ds6 license, 1x ds7 license)</p></div>Sventag:help.sparkbooth.com,2010-04-06:Comment/543608522022-05-20T12:32:27Z2022-05-20T12:32:27ZSparkbooth freezes<div><p>OK I now see your license information.</p>
<p>There is no bug, <strong><em>you start tapping the touchscreen<br>
constantly non-stop to start the next session</em></strong> is the issue<br>
causing your Touch screen to become confused and making the crash.</p>
<p>It appears your Touch screen is having issues and that is not the software.</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/543608522022-05-20T13:49:41Z2022-05-20T13:49:41ZSparkbooth freezes<div><p>Can you send your log by holding down shift-ctrl-9 from Sparkbooth's main<br>
screen?<br>
Or see <a href="http://help.sparkbooth.com/kb/how-to/sending-support-requests">http://help.sparkbooth.com/kb/how-to/sending-support-requests</a><br>
And let me know the date and time when it happened so I can look it up in<br>
the log</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/543608522022-05-21T10:26:27Z2022-05-21T10:26:30ZSparkbooth freezes<div><p>Please find attached<br>
The last freeze happened on 20 May around 6PM.<br>
It kept saying enabling camera, even after a few tries. We had to unplug the power and restart the computer to solve it.</p></div>Sventag:help.sparkbooth.com,2010-04-06:Comment/543608522022-05-21T11:49:11Z2022-05-21T11:49:11ZSparkbooth freezes<div><p>I suspect it is your camera shuting down.<br>
DSLR cameras are not built to be on for long periods of time<br>
and they will shut down to prevent over heating.<br>
Even if you set it to NOT SHUT down, this is a built in<br>
safety feature to prevent major camera damage.<br>
It is not the Sparkbooth software causing this issue.</p></div>Joe Connelltag:help.sparkbooth.com,2010-04-06:Comment/543608522022-05-21T12:54:48Z2022-05-21T12:54:48ZSparkbooth freezes<div><p>Another issue is you have no ventilation in the photo booth for the camera and like joe says it will shut down if it overheats. I normally put a small fan inside my photo booth to keep the air moving around and help extract the heat.</p></div>Jorge Olivatag:help.sparkbooth.com,2010-04-06:Comment/543608522022-05-21T14:54:49Z2022-05-21T14:54:49ZSparkbooth freezes<div><p>Is this the same log that was sent in the support request?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/543608522022-05-21T15:10:52Z2022-05-21T15:10:57ZSparkbooth freezes<div><p>@Joe, Jorge, we do have fans inside our photobooths and the camera never feels warm when the photobooth is stuck. On other events without crashes and in the full sun, the camera gets much hotter without issues. Are there any cameras that you recommend which would probably endure more?</p>
<p>@John, it should be yes.</p></div>Sventag:help.sparkbooth.com,2010-04-06:Comment/543608522022-05-21T16:41:15Z2022-05-21T16:41:15ZSparkbooth freezes<div><p>The log does not show anything at that date and time. Can you record a<br>
video showing how to reproduce the problem?</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/543608522022-05-22T17:40:07Z2022-05-23T09:51:53ZSparkbooth freezes<div><p>I created a WeTransfer link because the file is too big: <a href="https://we.tl/t-wkqZbmMkXo">https://we.tl/t-wkqZbmMkXo</a><br>
This is an example of Sparkbooth freezing after tapping the screen right after a session ends. We're currently also testing other photobooth software which doesn't have this issue so I doubt it's the touchscreen 'getting confused' as Joe suggested.</p></div>Sventag:help.sparkbooth.com,2010-04-06:Comment/543608522022-05-22T21:06:00Z2022-05-23T09:51:40ZSparkbooth freezes<div><p>This page gives an error when I try to post a WeTransfer link</p></div>Sventag:help.sparkbooth.com,2010-04-06:Comment/543608522022-05-23T08:07:38Z2022-05-23T09:50:29ZSparkbooth freezes<div><p>I can't post a We Transfer link here? Is there any other way I can get the video to you since uploading is only allowed to 10Mb?</p></div>Sventag:help.sparkbooth.com,2010-04-06:Comment/543608522022-05-23T13:59:32Z2022-05-23T13:59:32ZSparkbooth freezes<div><p>It posted. There was just an issue with the support site yesterday. I will<br>
review</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/543608522022-06-03T13:14:51Z2022-06-03T13:14:51ZSparkbooth freezes<div><p>Can you export your settings and send it to me? Only enable the settings<br>
and deselect the other Advanced Export options. See attached</p></div>Johntag:help.sparkbooth.com,2010-04-06:Comment/543608522022-06-06T11:20:16Z2022-06-06T11:20:17ZSparkbooth freezes<div><p>Hi John,</p>
<p>Please find attached.</p>
<p>Kind regards,<br>
Sven</p>
<p>Van: John <a href="mailto:tender+dc11263fc4@tenderapp.com">tender+dc11263fc4@tenderapp.com</a><br>
Verzonden: vrijdag 3 juni 2022 15:15<br>
Aan: <a href="mailto:sven.naesen@outlook.com">sven.naesen@outlook.com</a><br>
Onderwerp: Re: Sparkbooth freezes [Sparkbooth DSLR Questions #17832]</p></div>Sven Naesentag:help.sparkbooth.com,2010-04-06:Comment/543608522022-06-06T12:36:03Z2022-06-06T12:36:03ZSparkbooth freezes<div><p>John or joe will review this as soon as he logs in please be patient.</p></div>Jorge Olivatag:help.sparkbooth.com,2010-04-06:Comment/543608522022-06-06T13:27:05Z2022-06-06T13:27:05ZSparkbooth freezes<div><p>Thanks. It should help</p></div>John