Camera start dialog freezes

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Stefan

18 Sep, 2021 09:47 AM

occasionally the program does not react after "Camera is started". The session can also not be aborted via the "X".

Below is the corresponding log. the error occurred at 12:20 AM. Is there anything I can do to continue using Photobooth without restarting? AF I would like to continue to use :-) I use a second Photobooth with the same config, lens and camera. There the error has not yet occurred.

Logfile:
Fri Sep 17 2021 08:42:04 PM ==========================
Fri Sep 17 2021 08:42:04 PM Sparkbooth DSLR Canon 6, 6.1.83
Fri Sep 17 2021 08:42:04 PM A=t&SA=t&SV=t&EV=t&MP3=t&AE=t&VE=t&ACC=t&PR=t&SP=f&SB=f&DEB=f&V=WIN%2031%2C0%2C0%2C108&M=Adobe%20Windows&R=1024x768&COL=color&AR=1.0&OS=Windows%2010&ARCH=x86&L=de&IME=t&PR32=t&PR64=t&LS=de-DE;en-US&PT=Desktop&AVD=f&LFD=f&WD=f&TLS=t&ML=5.1&DP=96
Fri Sep 17 2021 08:42:04 PM --------
Fri Sep 17 2021 08:42:04 PM camera = Canon EOS 50D
Fri Sep 17 2021 08:42:04 PM firmware = 1.0.9
Fri Sep 17 2021 08:42:04 PM format = Large Fine Jpeg
Fri Sep 17 2021 08:42:04 PM isAF = true
Fri Sep 17 2021 08:42:04 PM mode = M
Fri Sep 17 2021 08:42:04 PM storage = false
Fri Sep 17 2021 08:42:04 PM battery = -1
Fri Sep 17 2021 08:42:04 PM shutter speed = 125
Fri Sep 17 2021 08:42:04 PM aperture = 16
Fri Sep 17 2021 08:42:04 PM iso = 200
Fri Sep 17 2021 08:42:04 PM video = DSLR-Kamera
Fri Sep 17 2021 08:42:04 PM --------
Fri Sep 17 2021 08:46:16 PM ANE statusHandle status error error
Fri Sep 17 2021 08:46:17 PM ANE statusHandle status captureerror error
Fri Sep 17 2021 08:46:20 PM ANE statusHandle status captureerror error
Fri Sep 17 2021 08:46:30 PM CanonCamera.fireCameraPhotoError
Fri Sep 17 2021 11:59:35 PM 50 / 50 Sessions Zähler erreicht, Meldungen
Sat Sep 18 2021 12:20:20 AM CanonLiveView.turnOffLiveView, Error #1009TypeError: Error #1009
at com.sparkbooth.dslr::CanonLiveView/turnOffLiveView() at com.johnwupresents.utils::Delay/onTimerComplete() at flash.events::EventDispatcher/dispatchEvent() at flash.utils::Timer/tick() Sat Sep 18 2021 12:20:20 AM uncaughtError: 1009, TypeError, Error #1009
TypeError: Error #1009
at com.johnwupresents.sparkbooth.components.cameras::WebcamCamera/endVideo() at com.johnwupresents.utils::Delay/onTimerComplete() at flash.events::EventDispatcher/dispatchEvent() at flash.utils::Timer/tick() Sat Sep 18 2021 12:27:54 AM ==========================
Sat Sep 18 2021 12:27:54 AM Sparkbooth DSLR Canon 6, 6.1.83
Sat Sep 18 2021 12:27:54 AM A=t&SA=t&SV=t&EV=t&MP3=t&AE=t&VE=t&ACC=t&PR=t&SP=f&SB=f&DEB=f&V=WIN%2031%2C0%2C0%2C108&M=Adobe%20Windows&R=1024x768&COL=color&AR=1.0&OS=Windows%2010&ARCH=x86&L=de&IME=t&PR32=t&PR64=t&LS=de-DE;en-US&PT=Desktop&AVD=f&LFD=f&WD=f&TLS=t&ML=5.1&DP=96
Sat Sep 18 2021 12:27:54 AM --------
Sat Sep 18 2021 12:27:54 AM camera = Canon EOS 50D
Sat Sep 18 2021 12:27:54 AM firmware = 1.0.9
Sat Sep 18 2021 12:27:54 AM format = Large Fine Jpeg
Sat Sep 18 2021 12:27:54 AM isAF = true
Sat Sep 18 2021 12:27:54 AM mode = M
Sat Sep 18 2021 12:27:54 AM storage = false
Sat Sep 18 2021 12:27:54 AM battery = -1
Sat Sep 18 2021 12:27:54 AM shutter speed = 125
Sat Sep 18 2021 12:27:54 AM aperture = 16
Sat Sep 18 2021 12:27:54 AM iso = 200
Sat Sep 18 2021 12:27:54 AM video = DSLR-Kamera
Sat Sep 18 2021 12:27:54 AM --------
Sat Sep 18 2021 12:40:33 AM 100 / 100 Sessions Zähler erreicht, Meldungen
Sat Sep 18 2021 02:09:21 AM 150 / 150 Sessions Zähler erreicht, Meldungen

  1. Support Staff 1 Posted by John Wu on 18 Sep, 2021 01:58 PM

    John Wu's Avatar

    Has automatic power off been disabled on the camera?

  2. 2 Posted by Stefan on 19 Sep, 2021 06:27 PM

    Stefan's Avatar

    Yes, it is disabled. At the time of the error, it was also taking around two pictures a minute.

  3. Support Staff 3 Posted by John Wu on 19 Sep, 2021 09:34 PM

    John Wu's Avatar

    I am trying to figure out the condition to duplicate that issue. So
    did the live view turn on when that happened? Or was it on and it was
    about to take a photo?

  4. 4 Posted by Stefan on 24 Sep, 2021 06:13 AM

    Stefan's Avatar

    Thanks for looking. The live view was turned on. That is how it was reported to me. I was unfortunately not in charge of the photobooth myself at that moment.

    This weekend the Photobooth is at a big event and I will be there in person to report if anything happens and exactly when.

  5. 5 Posted by Stefan on 25 Sep, 2021 07:30 AM

    Stefan's Avatar

    Interim report: The software got stuck again two times in a row after only a few sessions when starting the camera. After a Ctrl-Z I could then continue normally.

    I then disabled the "Use external flash" function in the Sparkbooth settings (Ctrl-3). So far there has been no further failure after that and flash and AF are working. But the event is still running...

  6. Support Staff 6 Posted by John Wu on 25 Sep, 2021 01:29 PM

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    Thanks. That is good information. I'll look into it

  7. Support Staff 7 Posted by John Wu on 28 Sep, 2021 01:41 AM

    John Wu's Avatar

    I spent the weekend trying to unsuccessfully duplicate the issue.
    Could you try using this build
    https://www.dropbox.com/s/bw2crk3fnoozttu/sparkboothdslr-6.1.85.exe?dl=0
    I added additional logging to this version around the setting you
    mentioned. So try:
    - Delete the sparkbooth.txt file
    - Download and install 6.1.85
    - Run it until you see the issue and then send me the log file

  8. John Wu closed this discussion on 13 Oct, 2021 01:13 PM.

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