Saved a background as a 1200 x 1800 .png file, but can't get picture to fit inside the frame

carbuff91's Avatar


04 Apr, 2021 04:18 PM

I saved a background that I had some frames in and I can't get the photo window to match the size needed to fill in the space. It's calling for the photo to be
Y= 250
Width to be 525
Height to be 350
Every time that I change the width and height they are keeping the box to square and I can't fill in the space. I'll attach the example.
Any help in getting the picture to fit into the frames would be great.

  1. Support Staff 1 Posted by Joe Connell on 04 Apr, 2021 04:25 PM

    Joe Connell's Avatar

    You are using a 6X4DNP size layout that you purchased
    on line from PBO... Some times when they create their layouts,
    they do not make the overlay frames the correct Aspect ratio...

    You can attache the Overlay Frame image here and I can
    make the corrections and send it back

  2. Support Staff 2 Posted by Joe Connell on 04 Apr, 2021 04:30 PM

    Joe Connell's Avatar

    WAIT... I just noticed that you said SQUARE ...
    You have selected to use Square photo boxes and you need this layout to be using Wide photo boxes and the frames are the correct Aspect ratio and will fit...

  3. 3 Posted by carbuff91 on 04 Apr, 2021 04:31 PM

    carbuff91's Avatar

    Ok, let me give that a shot.

  4. Support Staff 4 Posted by Joe Connell on 04 Apr, 2021 04:35 PM

    Joe Connell's Avatar

    This is how it will look...

  5. 5 Posted by carbuff91 on 04 Apr, 2021 04:38 PM

    carbuff91's Avatar

    Got perfect.

  6. John Wu closed this discussion on 15 Apr, 2021 02:07 PM.

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