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screen blinking

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william zavala

06 Jan, 2021 12:07 PM

before every sesion the screen blinks and my clients think the program toke a picture idk if i have to reinstall it maybe?

1. Support Staff 1 Posted by Jorge Oliva on 06 Jan, 2021 01:45 PM

   

   Can you send us a support request so we can check for error open F1 in the about tab is the link.

   • about_page.png 152 KB
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2. 2 Posted by argeniszavala83 on 06 Jan, 2021 04:33 PM

   

   SentedSent via the Samsung Galaxy Note10, an AT&T 5G Evolution capable smartphone
   -------- Original message --------From: Jorge Oliva <[email blocked]> Date: 1/6/21 7:45 AM (GMT-06:00) To: [email blocked] Subject: Re: screen blinking [Sparkbooth DSLR Questions #16622]

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3. Support Staff 3 Posted by John Wu on 06 Jan, 2021 04:36 PM

   

   Can you record a video showing what you are seeing?

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4. 4 Posted by argeniszavala83 on 06 Jan, 2021 05:12 PM

   

   Yes ofcourse Sent via the Samsung Galaxy Note10, an AT&T 5G Evolution capable smartphone
   -------- Original message --------From: John Wu <[email blocked]> Date: 1/6/21 10:36 AM (GMT-06:00) To: [email blocked] Subject: Re: screen blinking [Sparkbooth DSLR Questions #16622]

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5. 5 Posted by argeniszavala83 on 06 Jan, 2021 05:29 PM

   

   It blinks before every session Sent via the Samsung Galaxy Note10, an AT&T 5G Evolution capable smartphone
   -------- Original message --------From: John Wu <[email blocked]> Date: 1/6/21 10:36 AM (GMT-06:00) To: [email blocked] Subject: Re: screen blinking [Sparkbooth DSLR Questions #16622]

   • 20210106_112757_139444940703002.mp4 7.84 MB
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6. Support Staff 6 Posted by Joe Connell on 06 Jan, 2021 05:35 PM

   

   I suspect it is the COUNT DOWN that is causing the Blink

   Try changing the Count Down Style from WORDS to a different Style

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7. Support Staff 7 Posted by Joe Connell on 06 Jan, 2021 05:40 PM

   

   William, ??? I thought we took care of this in our Skype session

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8. 8 Posted by argeniszavala83 on 06 Jan, 2021 06:35 PM

   

   It keep doing it for some reasonSent via the Samsung Galaxy Note10, an AT&T 5G Evolution capable smartphone
   -------- Original message --------From: Joe Connell <[email blocked]> Date: 1/6/21 11:40 AM (GMT-06:00) To: [email blocked] Subject: Re: screen blinking [Sparkbooth DSLR Questions #16622]

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9. Support Staff 9 Posted by John Wu on 07 Jan, 2021 07:39 AM

   

   Try disabling the animated text prompts

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10. Support Staff 10 Posted by Joe Connell on 07 Jan, 2021 01:15 PM

    

    see attached

    • AnimatedText.png 69.2 KB
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11. John Wu closed this discussion on 14 Feb, 2021 07:10 PM.