Image quality is highly pixelated

Patrick Flanagan's Avatar

Patrick Flanagan

29 Sep, 2020 09:19 PM

Trying to set up the Sparkbooth DSLR at the office, they used it last November and the pictures are high resolution, but today I've been working on it for far too long... Tried doing the camera settings that are recommended for the canon DSLR (ours is the 1300D) that I found on your help section. But it comes out way too dark, messed with live view and all that but everything, even the preview in the camera settings section is just bad resolution. I've moved the device to high and low lit rooms to no avail. We don't have any external lighting source besides the fluorescent lighting (no flash) Just want to know what I'm missing.

  1. Support Staff 1 Posted by John Wu on 29 Sep, 2020 09:33 PM

    John Wu's Avatar

    Live view is separate from the photo. You can increase the size of the live
    view by pressing ctrl-3 to open the camera settings.
    To configure the darkness of the photos, you need to adjust the settings on
    the camera itself (IOS, Shutter Speed, Aperture) - it is not controlled by
    Sparkbooth. If you do not know how to do that, you can use P mode on the
    camera. But M mode is best and takes faster photos, and results in fewer
    issues if there is not enough light.

  2. Support Staff 2 Posted by John Wu on 29 Sep, 2020 09:36 PM

    John Wu's Avatar

    If your photos are pixelated, it either means you have a lower quality
    setting for photos on the camera, or you are using a photo layout with
    small photos (you can create your own larger photo layouts in the layout
    editor).

  3. Support Staff 3 Posted by Joe Connell on 29 Sep, 2020 09:38 PM

    Joe Connell's Avatar

    Patrick,

    You will not be able to get any good photos without good lighting.
    The main reason people use a DSLR camera is it has a Flash
    and you will need to have light(s) to be able to set up the camera settings proir to taking photos.
    The easiest way is to have someone stand in front of the camera in about the same spot/area that the guest/users will stand... set the on camera lens to AF.... Start a session (that has more than one photo) ... as soon as the FIRST photo is taken, SWITCH the AF to MF ... this will have adjusted the focus in Auto for the first photo and the next photo will/should also be in focus (and all photos taken there after)

    NOTE: you will need good lighting and the flash turned on.

    You can contact me in Skype if you need more help.

  4. John Wu closed this discussion on 22 Oct, 2020 02:57 PM.

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